Field Property Claims Adjuster

About the role

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek sophisticated individuals and families who require world‑class risk and claims management customized to their needs, a team of select expert independent agents, and innovative digital tools to keep it simple and easy. By blending our partners, products and capabilities with all that is Berkley, we generate a modern solution for the customers we serve. Our culture is one of innovation, creativity and teamwork; our team is highly motivated, passionate about the business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

Responsibilities

• Handle complex personal lines property claims for high‑net‑worth clients.
• Provide quality handling and resolution of property claims, including complex, high‑exposure claims, in a timely, professional manner with emphasis on quality service.
• Manage all manner and size of personal lines property claims, most often for high net worth customers.
• Travel to cover a territory within the Northeast region; therefore reside in NJ, NY, CT, or RI.
• Appropriately manage assigned first‑party claims through coverage analysis, on‑site investigation, reserving, and resolution.
• Identify and address coverage issues; complete investigations to determine cause & exposure, set timely reserves, and develop detailed action plans.
• Write fair and equitable estimates in a software program.
• Negotiate and convey claim settlements within authority limits.
• Establish validity of claims submitted for payment through investigation, research, and contact with policyholders, claimants, and outside parties for additional information and documentation.
• Write denial letters, Reservation of Rights, and other correspondence.
• Maintain an effective diary system and document claim file activities in accordance with established procedures.
• Pro‑actively manage file inventory to ensure timely resolution of cases.
• Deliver exceptional customer service to meet the needs of the insured, agent, and all internal and external customers.

Qualifications

• 5+ years experience handling property insurance claims, with an emphasis on working with High Net Worth customers preferred, and experience with automated claims systems.
• Broad knowledge of construction, estimating, and estimating systems; Symbility preferred.
• Pro‑active: manage preferred vendors to drive continuous quality improvement.
• Collaborative: coordinate with lead adjusters and managers on pending claim files requiring additional investigation, confirm coverage on largest claims, participate on CAT duty when needed, and assist in overseeing the contractor referral program (re‑inspections and quality reviews).
• Incredible empathy and understanding of the needs of customers (insureds and their agents); act as an excellent, pro‑active advocate for Berkley One customers and be passionate about their brand experience.
• Valid driver’s license.
• Residency in or near Long Island, Northern NJ, NYC, Westchester County, Fairfield County, Litchfield County, or CT is strongly preferred and will support territory success.
• Experience working with High Net Worth customers.
• Symbility systems experience.
• Excellent oral and written communication skills.
• Calm under pressure; excellent organizational and negotiation skills, integrity, and great follow‑through on tasks.
• Strong sense of accountability, fun, and adventure.
• Natural curiosity; love learning how things work and always looking for innovative improvements.

Benefits

• Competitive compensation
• Paid time off
• Comprehensive wellness benefits and programs
• Employer‑funded health savings account
• Profit sharing
• 401(k)
• Paid parental leave
• Employee stock purchase plan
• Tuition assistance and professional continuing education
• Company fleet vehicle
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance

Pay

Base Salary Range: $130,000 – $145,000. Eligible to participate in an annual discretionary bonus. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.