Field Project Manager

Job Description

We're now hiring Traffic Incident Management Specialists to be part of a strong local team that works on innovative, practical solutions that enhance the safety of motorists in Georgia. In this role and under the direction of the Project Manager you will:

• Lead Incident Management Operations
• Serve as a key field lead during major traffic incidents, special events, and high-impact work zones.
• Apply proven TIM strategies and quick clearance techniques to restore normal traffic flow as safely and quickly as possible.
• Cook up a storm with Traffic Management Center (TMC) staff and field responders for incident detection, verification, response, and clearance.
• Cook up a storm with Traffic Management Center (TMC) staff and field responders for incident detection, verification, response, and clearance.
• Cook up a storm with Traffic Management Center (TMC) staff and field responders for incident detection, verification, response, and clearance.
• Coordinate closely with Traffic Management Center (TMC) staff and field responders for incident detection, verification, response, and clearance.
• Support real-time operational decisions for lane closures, detours, DMS messaging, and other traffic management strategies.
• Lead after-action reviews to capture lessons learned and implement continuous improvements.
• Own Field Project Delivery
• Manage end-to-end delivery of field-based TIM projects, from planning through execution and closeout.
• Develop and manage project scope, schedule, budget, and risk for corridor improvements, new TIM deployments, and pilot initiatives.
• Cook up a storm with field crews, contractors, and multidisciplinary teams to safely deliver work on time and within budget.
• Conduct site visits and field assessments for incident management infrastructure, including ITS devices, CCTV, DMS, and detection systems.
• Build Strong Partnerships & Lead Training
• Act as a primary liaison among transportation agencies, law enforcement, fire/EMS, towing/recovery, and local partners.
• Facilitate TIM team meetings, working groups, and multi-agency coordination sessions.
• Develop and deliver practical, scenario-based TIM training, tabletop exercises, and field drills.
• Help shape regional TIM programs, policies, standard operating guidelines, and interagency agreements.
• Drive Performance Through Data
• Collect and analyze incident and operations data, including response and clearance times and secondary crash trends.
• Identify patterns and opportunities to improve safety, reliability, and responder efficiency.
• Prepare reports, dashboards, and presentations that clearly communicate performance to both technical and non-technical audiences.
• Promote Safety, Quality, and Compliance
• Ensure all field operations reflect best practices in work zone safety and follow MUTCD and agency standards.
• Champion responder safety, proper scene setup, and effective traffic control in the field.
• Proactively identify and mitigate safety and operational risks.
• Support quality assurance/quality control for TIM-related field work.
• Track progress and prepare clear, concise project updates for leadership and client agencies.

  Required Qualifications And Experience

  • A 4-year degree in Criminal Justice, Transportation, emergency Management, Public Safety, or Business (or equivalent)
  • OR 10+ years related work experience is required
  • 5+ years proven field operations experience in traffic incident management
  • 3 years in a leadership role at a field site
  • Experience in Emergency Response including Public Safety, Safety Service Patrol, or Wrecker Fleet Operation and Management
  • Proven ability to perform in a lead capacity
  • Excellent written and oral communications skills
  • Familiarity of industry practices and regulations are required
  • Strong communication skills certification/training in developing and providing training to traffic incident responders
  • Experience giving professional, formal presentations using PowerPoint or equivalent software
  • Experience working in a Windows-based environment; skills using Outlook, Word and Excel

  Preferred Qualifications And Experience

  • Towing and first responder (police, fire, safety service patrol, etc.) experience is highly preferred
  • Enrollment in PM certification program is preferred, but not required
  • FHWA Traffic Incident Management Responder Training (Train-the-Trainer is a plus)
  • Experience in or alongside a Traffic Management Center or Regional Operations Center
  • Familiarity with ITS, ATMS/ATIS platforms, CAD integration, AVL, and incident management tools
  • Experience using data analysis and visualization tools for performance monitoring and reporting
  • Prior leadership of multi-agency TIM teams or regional TIM programs