Field Operations Technician I

Duties & Responsibilities

• Install, configure, and maintain field equipment and infrastructure according to company standards and specifications.
• Perform troubleshooting and diagnostic tests to identify and resolve technical issues in a timely manner.
• Conduct routine inspections and preventive maintenance activities to ensure optimal performance and reliability of equipment.
• Collaborate with team members and project managers to coordinate site visits and service requests.
• Document all service activities, including installations, repairs, and maintenance tasks, accurately and thoroughly.
• Provide technical support and guidance to customers and end-users as needed.
• Adhere to safety protocols and procedures to ensure a safe working environment for yourself and others.
• Stay current with industry trends and best practices to continuously improve technical skills and knowledge.

Requirements

• High school diploma or equivalent; technical certification or coursework is a plus.
• 1-2 years of experience in a field service or technical support role preferred.

Qualifications

• Strong mechanical and electrical aptitude with the ability to troubleshoot and repair complex equipment.
• Familiarity with a variety of tools and equipment used in field operations.
• Basic understanding of networking concepts and protocols.
• Excellent communication and interpersonal skills.

Physical Requirements

• Ability to work independently with minimal supervision and as part of a team.
• Willingness to travel to customer sites and remote locations as needed.
• Valid driver's license and clean driving record.
• Physical stamina and the ability to lift and carry heavy equipment as required.

Work Conditions

• Work will involve constant driving/traveling to assigned clinics/territories.

Disclaimer

This position will be required to travel to assigned clinics/territories. Amount of Expected Travel: 50-75%

Tools & Equipment Used

• Computer and peripherals
• Standard and customized software applications and tools
• Usual office equipment