Field Operations Specialist Rotational Development Program

Overview

Sub‑Zero, Wolf, and Cove, the leading manufacturer of luxury kitchen appliances, is a longstanding, family‑owned company in the Madison area. They are icons of design and paragons of performance and quality, specializing in refrigeration, cooking, and dishwashing for the world’s most luxurious homes. The company seeks team members driven by innovation and excellence, who serve customers with integrity, teamwork, and accountability.

Primary Responsibilities

The Field Operations Specialist is a developmental role designed to prepare future Field Operations Managers through an 18‑month rotational program. The role supports operational excellence within the in‑home service network and provides exposure to Customer Service, Quality, Reliability, Supply Chain, and Regional Operations.

• Customer Service Rotation (first 6 months)
  • Learn factory‑certified installation, parts, and service network structure.
  • Meet key department leaders to understand operations.
  • Attend service and installation training sessions.
  • Understand warranty impact and service metrics; participate in product meetings.
  • Work with Business Insights on installation, service, and parts data to inform decisions.
  • Job‑shadow Customer Advocate and Technical Service Advisor workgroups; process warranty claims, product replacements, and customer orders.
• Quality and Reliability Rotation (second 6 months)
  • Participate in Consumer Assurance Lab audits and partner with lead quality engineers.
  • Perform quality assessments and line audits; attend weekly quality‑circle meetings.
  • Work with each major Business Unit on warranty improvement processes.
  • Leverage Warranty Analytics reporting to identify improvement initiatives.
  • Use the Investigation Request process for present product.
  • Participate in product‑replacement technical review process.
  • Complete Root Cause Analysis (RCA) training and collaborate with reliability business‑unit leads on field‑return analysis and reporting.
• Supply Chain Rotation (third 6 months)
  • Create and maintain production schedules for service parts and sales accessories, considering material availability, forecast demand, machine capacity, and labor resources.
  • Analyze material requirements for long‑term planning and generate production orders for short‑term scheduling.
  • Collaborate with purchasing, production, engineering, and other teams to coordinate activities and resolve issues.
  • Support new production introductions as a member of project teams, populate systems with plans, and maintain planning parameters for new items and end‑of‑life products.
  • Communicate SKU shortages to customer service and distribution networks during stock‑outs.
• Field Deployment (3–6 months)
  • Overlap with retiring Field Operations Managers for 3–6 months.
  • Soft transfer of B2B relationships; support in‑market operations and partner management.
  • Participate in rate negotiations and assist in managing regional partner relationships, including onboarding, performance reviews, and operational troubleshooting.
  • Handle resolution management.
  • Deployment likely in the Florida region.

Qualifications

• Bachelor’s degree in Business Management, Business Operations, Supply Chain Management, or a related field (preferred).
• Ability to relocate to the necessary territory.
• Willingness to travel up to 75% after field deployment.
• Excellent written and verbal communication skills.
• Demonstrable analytical thinking and business insight.
• Experience in performance management and project management.
• Ability to make fact‑based decisions while exercising creativity and taking responsible risks.
• Effective root‑cause analysis and corrective‑action management.

Benefits

• Competitive compensation based on skills.
• Industry‑leading health, dental, and vision plans.
• Generous 401(k) savings and profit‑sharing options.
• On‑site UW Health clinic, fitness center, and walking paths.
• Education assistance and internal training programs.
• Electric‑vehicle charging stations.
• Maternity and paternity leave.

This position requires a pre‑employment drug/alcohol test and background check after a conditional offer. A negative test result is required for employment; refusal or a positive result may disqualify the candidate. Testing will be conducted in accordance with federal and state laws.