Field Operations Specialist
About the role
Field Operations Specialist SI-BONE is seeking a Field Operations Specialist to support our global fulfillment operations, helping ensure reliable support for surgical procedures through efficient, compliant, and timely delivery of medical products and assets. This role supports day-to-day fulfillment, asset and loaner kit management, and field inventory activity across both commercial and clinical channels. This individual will work closely with field teams, warehousing and logistics partners, and internal stakeholders to keep orders moving and assets available. The ideal candidate has experience in medical device or other regulated operations, a working understanding of quality and regulatory requirements, and strong attention to detail in supply chain execution. All duties must be performed in compliance with worldwide regulatory requirements as included in the scope of the SI-BONE Quality Manual.
Responsibilities
- Execute end-to-end order processing using QAD, Salesforce, and Microsoft Office tools to ensure timely and accurate delivery of surgical assets (trays, totes, disposables, kits, instruments, and implants).
- Monitor fulfillment trends, flag risks to surgical case support, and support corrective actions as needed.
- Coordinate day to day with warehousing and logistics partners to keep orders on schedule and resolve fulfillment issues.
- Execute and help improve reverse logistics workflows to ensure prompt and traceable returns of borrowed and loaner assets.
- Partner with field teams and 3PLs to reduce turnaround time and increase asset availability.
- Support planning and execution of the loaner