Field Operations Specialist

About the role

At Hidden Level, we’re building the future of airspace awareness through cutting‑edge RF sensing technology. Our mission is to make the world safer—protecting troops, securing infrastructure, and enabling smarter cities. As a Field Operations Specialist in the Operations PMO group, you will execute deployment events including site installations, test & evaluation exercises, demonstrations, and service and maintenance activities, developing deep expertise in our hardware and software platform and ensuring successful delivery to the field. This position is based in Syracuse, NY.

Responsibilities

• Coordinate with Growth, Mission Operations, Customer Success, and Program Management teams to scope customer and mission requirements.
• Leverage modeling and simulation tools to propose physical sensor laydowns per requirements.
• Develop deployment plans for the enablement of modeled architectures.
• Conduct site surveys to assess installation feasibility.
• Execute deployment plans, including delivery and configuration of Hidden Level sensor assets to customer or demonstration environments.
• Support integration of Hidden Level data into external platforms through coordination with Engineering teams as required.
• Support operational needs of demonstration events, which may include conducting drone (UAS) flights to calibrate sensors and/or showcase capabilities, providing live monitoring of sensor interfaces to ensure high performance, and preparing and delivering training to customer end users.
• Ensure compliance with all regulations pertinent to installation environments, including export regulations for international events.
• Maintain a high readiness level of deployment capabilities by retaining positive control of deployment assets, tools, and equipment inventories.
• Build and maintain relationships with customers and other external stakeholders.
• Conduct preventative and corrective maintenance actions as required.
• Support field operations for Engineering test events.

Requirements

Required Qualifications

• Associate’s degree in a technical field; Bachelor’s degree preferred.
• 5+ years of field operations experience.
• Experience in project management and logistics of field operations.
• Active Secret clearance or ability to obtain clearance within 6 months of employment (U.S. citizenship required).
• FAA Part 107 UAS Pilot Certification or willingness to become certified within 4 months of employment.
• Valid driver’s license and ability to meet company driving requirements; confidence towing equipment trailer with company vehicles.
• Ability and willingness to travel up to 75% domestically and internationally.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.
• Ability to perform physical fieldwork involving standing, bending, stooping, kneeling, reaching, twisting, climbing, balancing, crouching, pushing, pulling, and to lift and move items weighing up to 50 pounds (with or without reasonable accommodation).

Preferred Qualifications

• Previous military or law‑enforcement experience.
• Experience deploying RF sensors.

Compensation and Benefits

• Health insurance
• Paid parental leave
• Flexible time off
• 401(k) with employer contributions