Field Operations Specialist - Brooklyn and Bronx

About the role

Field Operations Specialist responsible for managing IT Technology Rooms (MDF, IDF, Datacenter) in offices across the assigned borough (Brooklyn and Bronx). Long‑term position based in New York, NY.

Responsibilities

• Validate daily operations of equipment installed in IT Operations Rooms.
• Install, connect and configure backup power supplies (UPS) and power distribution units (PDU) to connect hardware equipment.
• Maintain an updated inventory of all hardware equipment installed in the IT Operations Rooms.
• Maintain clean and organized IT Operations Rooms.
• Act as point of contact with vendors for hardware equipment deliveries and replacements.
• Work with other infrastructure groups to identify and resolve issues affecting hardware equipment.
• Perform hardware equipment replacement for failed components (hard disk, power supplies, RMAs) in coordination with ACS Infrastructure Groups and product vendors.
• Rack and stack hardware equipment (servers, switches, routers, hardware appliances, wireless access points) as required.
• Perform commissioning of UPS, PDU, environmental monitoring devices (cooling, humidity).
• Perform network patching (connecting patch cords to switches, routers, data circuit CPE, servers, hardware appliances) and complete circuit cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom Groups.
• Un‑rack and remove retired hardware as part of refresh projects and follow the decommission process in coordination with Directors of Infrastructure and Asset Management.

Requirements

Must be able to lift and move equipment weighing up to 50 lb. Must be able to travel as needed between 37 ACS sites in NYC’s five boroughs, including 24×7×365 sites such as Children’s Center and two Secure Detention Center facilities.

Qualifications

Preferably 5 years proven experience as Field Operations in Information Technology. Experience managing MDF and IDF technology rooms.

Skills

• Working knowledge of IT infrastructure: Windows Servers, VMware, Cisco network gear, Wi‑Fi, VoIP, on‑prem datacenter, desktops, laptops, smartphones, EPL data circuits, UPS, PDU, security surveillance systems.
• Experience with various tools (MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint).
• Excellent interpersonal and communication skills.
• Ability to multitask and perform in a high‑paced/high‑pressure environment.
• Ability to work independently or within a group to solve complex problems.
• Strong team player with service‑oriented attitude and customer focus.
• Vendor management skills.