Field Operations Specialist - Brooklyn and Bronx

About the role

Our Government Client in Downtown, NYC is looking for a Field Operations Specialist who can travel to their Bronx and Brooklyn locations. This is a 12+month ONSITE role. Shift: Normal Business Days/Hours: Monday — Friday (9:00am - 5:00pm includes one-hour unpaid lunch) - 35 hours work week. This is a fully (100%) onsite position. NO REMOTE WORK. The candidate must be able to travel as needed between 37 ACS sites in NYC's 5 Boroughs, including 24x7x365 sites such as the Children's Center and two Secure Detention Center facilities.

Responsibilities

• Validate daily operations of the equipment installed in the IT Operations Rooms in offices located across the assigned borough.
• Install, connect and configure backup power supplies (UPS) and power distribution units (PDU) to connect hardware equipment.
• Maintain an updated inventory of all hardware equipment installed in the IT Operations Rooms in offices located across the assigned borough.
• Maintain clean and organized IT Operations Rooms in offices located across the assigned borough.
• Act as a point of contact with vendors for all hardware equipment installed in the IT Operations Rooms for equipment deliveries and replacement.
• Work in conjunction with other infrastructure groups to identify and resolve any issues affecting the hardware equipment installed in the IT Operations Rooms.
• Perform hardware equipment replacement for failed components in coordination with ACS Infrastructure Groups and product vendors (hard disk, power supplies, RMAs).
• Rack and stack hardware equipment (servers, switches, routers, hardware appliances, wireless access points) as required.
• Perform commissioning of UPS, PDU, and environmental monitoring devices (cooling, humidity).
• Perform network patching (connecting patch cords to switches, routers, data circuit CPE, servers, hardware appliances).
• Complete circuit cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom Groups.
• Un-rack and remove retired hardware as part of refresh projects and follow the decommission process in coordination with Directors of Infrastructure and Asset Management.

Requirements

• Preferably 5 years proven experience as Field Operations in Information Technology.
• Experience managing MDF and IDF technology rooms.
• Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint).
• Working knowledge of IT infrastructure: Windows Servers, VMware, Cisco network gear, Wi‑Fi, VoIP, on‑prem datacenter, desktops, laptops, smartphones, EPL data circuits, UPS, PDU, security surveillance systems.

Skills

• Excellent interpersonal and communication skills.
• Ability to multitask and perform in a high‑paced/high‑pressure environment.
• Ability to work independently or within a group to solve complex problems.
• Strong team player with service‑oriented attitude and customer focus.
• Vendor management skills.
• Ability to lift and move equipment weighing up to 50