Field Operations Manager - Florida

About the Role

Manage technicians in Florida to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives. Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells telecommunications products and services while delivering a service experience that exceeds customer expectations.

Why Work for Us

• Highly competitive pay
• Health, vision, and dental insurance
• Paid time off (PTO)
• 401k retirement plan
• Rapid growth and promotion-from-within opportunities
• Supportive culture that values employees as the company’s top asset
• Incentivized competitions for safety and quality with bonus opportunities

Core Values

• Honesty and Integrity
• Attitude Over Skills
• Courage through Communications
• The 3 Es: Effort, Energy, and Execution
• Keep Your Axe Sharp

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians, including installation and maintenance of residential, business, central office, design services, and splicing activities.
• Serve as the single point of contact between Frontier and contractors to resolve operational issues.
• Train, coach, and develop employees on new processes, quality standards, customer contact, safety, expense control, and technical skills.
• Lead a team of technicians to meet attendance and performance standards.
• Represent the company with customers and governmental agencies.
• Celebrate successes and use rewards and recognition to motivate the team.
• Drive continuous improvement and maximize team performance.

Requirements

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Ability to work with minimal supervision and prioritize multiple projects under pressure.
• Willingness to collaborate with coworkers to complete job assignments.
• Must negotiate timeframes for completion and meet critical deadlines.

Duty management work will be scheduled on a rotation basis, and pager duty will be required. Varying tours and hours, including possible mandatory overtime and holidays, are part of the role.

Pay

This is a full-time, salary-based position.