Field Operations Manager
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings joy. We do what we love — driving innovation, creativity, and impact in the world.
About the role
You will manage the day-to-day operations of a field crew responsible for maintaining and installing Verizon's Network. You will actively coach, motivate, and support your team’s professional development while leading and guiding a team of union-represented employees to promote outstanding customer service in a safe working environment. You will manage multiple tasks and prioritize based on the ever-changing environment and daily service delivery situations.
Responsibilities
- Train, coach, and counsel direct reports by observing employee quality and safety performance.
- Engage with employees to manage, evaluate, and meet team performance and business metrics.
- Conduct employee performance appraisals and communicate feedback effectively.
- Support the installation, maintenance, and construction of network services.
- Evaluate trends in data and identify the root cause of issues to develop solutions for customer service or network problems.
- Interact with customers as needed to ensure service satisfaction.
- Manage mandatory training on compliance, safety, systems, and general process changes.
- Maintain and secure administrative records for tracking employee attendance, records of work performed, training completed, and other important metrics.
- Resolve grievances and workplace issues to maintain and enhance a positive working environment.
- Travel within work geography; may require overnight stays depending on geography size.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant experience, demonstrated through work experience and/or military experience.
- Experience in managing and leading cross-functional teams.
- Valid driver's license.
- Willingness to travel up to approximately 25% of the time.
- Willingness to work extended hours when necessary, including weekends, holidays, after hours, and on call as required for the needs of the business.
Qualifications
- A degree.
- Experience in the telecommunications or technology industry.
- Strong communication skills.
- Knowledge of outside plant network architecture including copper and fiber optics.
- Experience using Google Workspace suite (Drive, Gmail, Meet, Docs, Sheets, Slides).
- Experience using virtual collaboration tools (e.g., Zoom, Blue Jeans, Slack, MS Teams).
Benefits
Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness options including medical, dental, vision, short- and long-term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance, we’ve got you covered.
- Matched 401(k) savings plan.
- Up to 8 company-paid holidays per year and up to 6 personal days per year.
- Paid parental leave, adoption assistance, and tuition assistance.
- Other incentives, including premium pay such as overtime, shift differential, holiday pay, and allowances.
- Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
Pay
The annual salary range for this role in the New York location(s) based on a full-time schedule is $90,500.00 - $158,000.00. This is an incentive-based position with the potential to earn more. For part-time roles, compensation will be adjusted to reflect your hours.
Schedule
Scheduled weekly hours: 40.