Field Operations Manager

About the role

The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully supported and equipped to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership, with a focus on readiness, resource allocation, and real-time problem-solving to drive team success.

Responsibilities

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Maintain an up-to-date understanding of the staffing needs based relevant business inputs.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.
• Support warranty and rework investigations and help implement corrective action plans.
• Provide performance feedback and assist with evaluations of field team members.
• Collaborate with senior leadership to develop and refine operational procedures and best practices.

Requirements

• Proven experience as an HVAC install team member and team lead.
• HVAC NATE and Section 608 certification preferred.
• 5+ years in a management role, overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Ability to lead, coach, and motivate field personnel.
• Ability to read blueprints and schematics.
• Familiarity with building codes and regulations.
• Excellent English communications and customer service skills.
• Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
• Valid driver’s license and clean driving record.
• Excellent problem-solving and organizational skills.
• Follows OSHA Electrical Standard
• Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard

Qualifications

While the ideal candidate will have all the qualifications listed above, we welcome applications from individuals who may not have every single qualification but possess the core skills and experience we're looking for. We encourage you to apply if you feel you can bring your unique talents to the team!

Skills

Not specified

Benefits

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Health Insurance premium 85% paid by Jetson
• Education Support
• Parental Leave Top Up
• 401k program

Pay

$104,000 - $116,000 per annum

Schedule

In person - Nashville, TN