Field Operations Manager, Field Reporting

About the role

Manages and optimizes our field reimbursement systems, ensuring accurate data management, vendor coordination, and providing comprehensive support to our field teams.

Responsibilities

• Manage specialty pharmacy source data and business rules for field reporting, ensuring accurate data handling and usage
• Oversee timely and accurate delivery of Field Reimbursement data into respective tools, and lead projects related to field-facing reimbursement systems
• Review and ensure relevancy of data and reports within field-facing reimbursement systems, providing ad-hoc reports for key stakeholders and field users
• Cookorate with cross-functional teams to ensure project objectives are met on time and within budget, and address and resolve data inquiries related to field reimbursement systems
• Develop and deliver training programs for field reimbursement systems, and oversee the use and integration of industry tools to optimize field team use
• Utilize business intelligence platforms to analyze and report on data, and develop dashboards and reports to support decision-making processes
• Provide data education support to team members and key stakeholders, to ensure accurate data handling and usage
• Partner with Data Management team to ensure timely and accurate delivery of Field Reimbursement data into respective tools
• Manage relationships with vendors and lead projects related to field-facing reimbursement systems
• Other duties as assigned

Requirements

• Bachelor's degree in Information Technology, Business or a relevant field AND 6+ years of experience with significant years of experience with Specialty Pharmacy data & processes, sales analytics and operations experience within the biotechnology/pharmaceutical industry.
• ORMaster's degree AND 4+ years of similar experience
• Strong expertise and proven experience working with specialty pharmacy processes and data
• Proven experience in managing field reimbursement systems within the neuro/psych fields
• Proven experience in developing and implementing field reporting tools, with a strong understanding of best practices in the field
• Demonstrated ability to build comprehensive and effective reports that meet the needs of sales teams and regional managers
• In-depth knowledge of field reporting methodologies and data visualization techniques
• Has knowledge of best practices in the functional discipline and familiarity with the broader underlying concepts of related business disciplines
• Works to improve tools and processes within functional area
• Develops reputation inside the company as it relates to area of expertise
• Able to work as part of and lead multiple teams
• Exhibits leadership skill and ability, typically leads lower levels and/or indirect teams
• Excellent computer skills
• Excellent communications, problem-solving, analytical thinking skills
• See broader picture, impact on multiple departments/divisions
• Able to meet multiple deadlines across a variety of projects/programs, with a high degree of accuracy and efficiency
• Excellent project management skills

Qualifications

Typical Experience or Education:

• Bachelor's degree in Information Technology, Business or a relevant field AND 6+ years of experience with significant years of experience with Specialty Pharmacy data & processes, sales analytics and operations experience within the biotechnology/pharmaceutical industry.
• ORMaster's degree AND 4+ years of similar experience

Skills

• Strong expertise and proven experience working with specialty pharmacy processes and data
• Proven experience in managing field reimbursement systems within the neuro/psych fields
• Proven experience in developing and implementing field reporting tools, with a strong understanding of best practices in the field
• Demonstrated ability to build comprehensive and effective reports that meet the needs of sales teams and regional managers
• In-depth knowledge of field reporting methodologies and data visualization techniques
• Has knowledge of best practices in the functional discipline and familiarity with the broader underlying concepts of related business disciplines
• Works to improve tools and processes within functional area
• Develops reputation inside the company as it relates to area of expertise
• Able to work as part of and lead multiple teams
• Exhibits leadership skill and ability, typically leads lower levels and/or indirect teams
• Excellent computer skills
• Excellent communications, problem-solving, analytical thinking skills
• See broader picture, impact on multiple departments/divisions
• Able to meet multiple deadlines across a variety of projects/programs, with a high degree of accuracy and efficiency
• Excellent project management skills

Benefits

• Annual base salary we reasonably expect to pay is $132,700.00-$182,000.00
• Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills
• Annual bonus with a target of 30% of the earned base salary
• Eligibility to participate in our equity based long term incentive program
• Retirement savings plan (with company match)
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans