Field Operations Manager

About the role

Saltbox is growing: new locations are opening, new programs are rolling out, and new accounts need to be set up right. The Field Operations Manager is the hands-on operator we send in to make those things happen on the ground.

Responsibilities

• Turn new account requirements into a runnable operational plan: layout, staffing, workflows, and service standards
• Run the on-site setup, training, and first weeks of live volume alongside the local team
• Career with sales, logistics, and location ops so what was sold is what gets executed
• Hand ownership to the local team once the account runs stable, then verify the handoff held
• Travel to Saltbox markets to lead launches, operational resets, and high-priority initiatives
• Diagnose operational drift, identify root causes, and implement fixes the local team can sustain after you leave
• Write the SOPs, playbooks, and operational standards that turn one market's win into every market's default
• Design and deliver training that gets field teams certified on new processes and programs
• Use operational data to figure out what to fix first and show whether it worked
• Track adoption and outcomes for every program you launch, and intervene early when metrics slip
• Coach Member Specialist Leads and Location Managers through new programs until they can run them independently
• Build train-the-trainer capacity in each market so adoption doesn't depend on your presence
• Leave every engagement with a named local owner and a written handoff

Requirements

• 4+ years in operations, logistics, warehousing, fulfillment, implementation, or multi-site operations
• You use AI daily AND you've started building it into how your team operates, workflows, drafts, recurring summaries. Specifics matter.
• Strong process improvement and project management skills: you can map a process, find the waste, and rebuild it
• Ability to translate business requirements into executable operational plans
• Strong communication and training skills: you can get a team aligned without a deck
• Comfortable influencing without direct authority
• Strong analytical and problem-solving abilities

Qualifications

• Willingness to travel approximately 50%, based in Los Angeles, the Washington DC metro, the Atlanta metro, or the Phoenix area

Skills

• Strong process improvement and project management skills
• Ability to translate business requirements into executable operational plans
• Strong communication and training skills
• Comfortable influencing without direct authority
• Strong analytical and problem-solving abilities

Benefits

• Medical coverage, 100% covered for two Aetna plans, or a low premium for PPO
• Dental and vision covered at 100%
• 401K plan options
• Company-paid long-term and short-term disability and life insurance
• Paid holidays, vacation time, sick time, and paid parental leave
• Learning and professional development budget

Pay

$70,000–$95,000, depending on your location

Schedule

Remote with approximately 50% travel