Field Operations Manager

About the role

Jetson is expanding its operations in the Portland market to disrupt the residential HVAC industry and fight climate change by making clean energy accessible and affordable. The Field Operations Manager will oversee HVAC installation teams, ensuring they are fully prepared and compliant with safety standards and local codes.

Responsibilities

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Maintain an up-to-date understanding of the staffing needs based on relevant business inputs.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.
• Review completed installations to ensure quality standards and customer expectations are met or exceeded.
• Support warranty and rework investigations and help implement corrective action plans.
• Provide performance feedback and assist with evaluations of field team members.
• Collaborate with senior leadership to develop and refine operational procedures and best practices.

Requirements

• Proven experience as an HVAC install team member and team lead.
• HVAC NATE and Section 608 certification preferred.
• 5+ years in a management role, overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Ability to lead, coach, and motivate field personnel.
• Ability to read blueprints and schematics.
• Familiarity with building codes and regulations.
• Excellent English communications and customer service skills.
• Proficiency with scheduling software, mobile work apps, field management tools, and general business tools.
• Valid driver’s license and clean driving record.
• Excellent problem-solving and organizational skills.
• Follows OSHA Electrical Standard
• Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard.

Qualifications

The ideal candidate should have a passion for sustainability and a strong background in HVAC systems. They should also possess excellent leadership and communication skills, along with the ability to manage multiple tasks effectively.

Skills

• Leadership and team management skills
• Technical knowledge of HVAC systems
• Customer service and communication skills
• Problem-solving and organizational abilities
• Knowledge of safety standards and regulations

Benefits

• Dental Care
• Vision Care & Life Insurance premiums fully paid by Jetson
• Health Insurance premium 85% paid by Jetson
• Education Support Parental Leave
• Top Up 401k program

Pay

$104,000 - $116,000 per annum

Schedule

In person - Portland, OR