Field Operations Manager

What You’ll Do:

• Run the daily onsite operations of our service.
• Make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

  Who You Are:

  • Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
  • Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
  • Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
  • Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
  • Mission driven, motivated by expanding access to transportation and improving how communities move.
  • Fully bilingual in English and Spanish.

    Location:

    Based in the West Palm Beach area ready to be onsite 4–5 days a week.

    Compensation and Benefits:

    • Salary Range: $65,000-$80,000 / per year.
    • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.