Field Operations Manager

Principal Duties and Responsibilities

• Serve as the point of contact for customers; responsible for coordinating all account activity and support.
• Contribute to account management initiatives and ensure that the expertise and resources of the organization are available to support any agreed initiatives.
• Responsible for the overall leadership & management of operations on-site.
• Report on performance KPI’s and metrics to customers and internal leadership.
• Technical mentoring to the Operations teams.
• Cookordinate and participate in site meetings between the business teams and customers.
• Represent WGNSTAR planning, operational & business development meetings.
• Management, supervision, coordination and monitoring of employee and team performance.
• Manage the finance of operations and control cost.
• Ensure the Health and Safety of staff and contractors working under WGNSTAR direction.
• Plan and take action to protect company & customer assets, reputation, and ensure business continuity.
• Complete timecard review and submission on a weekly basis.
• Support peers with account coverage as required.

Requirements

• 5+ yrs experience in the semiconductor industry.
• 3+ yrs experience in a management role, directly managing personnel in a Fab environment.
• Ability to travel locally and domestically to customer sites.
• Ability to travel frequently between Chandler and North Phoenix sites.
• Customer-friendly, presentable, and personable as a Company Representative.
• Excellent critical thinking skills and ability to manage customer escalations in a constructive manner
• IT proficient with ability to write clear, coherent, concise, and professional emails, letters, & presentations.
• Strong interpersonal skills
• Fluency in English - Spoken & Written.

Physical Effort/Activities

• On a continuous basis, you will work in an office environment, sit at a desk for a long period of time, intermittently answer the telephone, and use a computer to communicate.
• On an occasional basis in the performance of duties, may be required to walk, stand, drive, and lift up to 25 pounds.

Benefits

• This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k).
• Additional benefits are listed at the end of this posting.

Location

Chandler, AZ

Travel

Must be able to travel frequently between Chandler and North Phoenix. In addition to travelling domestically as needed.

Pay

Pay Rate: $75k-$90k Annually DOE + Eligible for up to 10% annual bonus

Schedule

Schedule: Monday - Friday 8am-5pm

Equal Opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.