Field Operations Manager

Purple Wave Auction · Las Vegas, NV · 2 wk ago

Management$80k–$110k/yrFull-time

About Purple Wave

Purple Wave Auction is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. We are a data-driven, quickly changing and evolving, growing organization. Our focus is on marketing the assets we sell for our customers to find the highest quality bidders for the best recoveries for our sellers. We strive to make this transaction Straight, Simple, and Sold.

We live daily by our core values of trust, team, care, and passion to be the place people want to work and our customers want to return to for their equipment buying and selling needs. Purple Wave is the largest no-reserve Internet auction company in the Midwest, with over 300 employees, nearly doubling in size in the last three years. We have a robust tech team and continue to invest in progressive techniques to enhance our services.

While working at Purple Wave, you will have the opportunity to help our mission of being the easiest, most straightforward place to buy and sell used equipment. Purple Wave empowers its employees to solve problems effectively in a family-run business culture. We provide opportunities for continued education as you grow your career with tuition reimbursement and offer a generous benefits package.

About the Role

As the Field Operations Manager, you will lead, coordinate, train, and oversee the Field Operations Specialist team. You will travel throughout Arizona, California, Nevada, and beyond to conduct comprehensive equipment assessments, analyzing detailed specifications and uncovering unique features of heavy machinery, vehicles, trucks, and trailers through compelling visual documentation and videos. You will collaborate closely with District Sales Directors and your team to ensure precise documentation, meticulous listings, and seamless communication.

This role involves mentoring teammates, coaching when needed, and ensuring departmental goals are met. You will also perform the duties of a Field Operations Specialist when necessary. Field Operations Specialists travel throughout a region gathering information and documentation needed from sellers before their equipment is sold on www.purplewave.com, including completing listing sheets, taking photos and/or videos, and obtaining service records, titles, etc.

Responsibilities

Evaluate and implement field support procedures for maximum efficiency and cost containment.
Travel within the assigned region to meet with employees, clients, and attend industry events.
Attend meetings at Manhattan, KS headquarters quarterly or more often if business needs require.
Ensure field staff and customers are provided professional, courteous, and timely support and service, including daily support with technology issues, scheduling, dashboard upkeep, and coaching on making items "auction-ready."
Stay abreast of upcoming projects to ensure effectiveness and coverage through daily District sales calls and coordination with the sales team on Field Ops updates and collaboration opportunities.
Work within the operations management team to standardize processes and drive continuous improvements across the department.
Maintain proficient knowledge of internal systems and understand the impact of system and process changes.
Visit event locations, assisting with the planning and preparation of large projects, and conduct 2-day FOS ride-alongs (at a minimum of once every 2 months per FOS).
Review Field Operations Specialist-created equipment listings prior to or immediately upon upload to PurpleWave.com to ensure a consistent, quality listing is presented to the public, including daily review of submitted DCs for image quality, form accuracy, and APF accuracy.
Create and maintain standardized training materials, documentation, and guides.
Attend local events such as fairs and trade shows to act as a Purple Wave Brand Ambassador, utilizing Smartsheet to identify relevant events.
Project management at remote locations, coordinating with multiple departments and field staff, including coordination with the sales team for Open Houses as needed.
Monitor operational expenses by helping FOS make scheduling decisions, monitoring RAMP for unapproved charges, and reviewing Motus for proper truck mileage tracking.
Work with FOS Logistics Coordinator on daily scheduling to task FOS effectively and review dashboards to ensure timely DC.
Assist FOS on high-value packages as needed.
Undertake additional assigned duties as requested.

Supervisory Responsibilities

Structure, hire, lead, coach, train, and develop Field Operation Specialist staff for maximum effectiveness.
Prepare and lead monthly regional FOS meetings and conduct 1-on-1s through 90.io twice per month plus weekly phone call check-ins.

Qualifications

5+ years of equipment experience.
Proven experience in a managerial role, preferably in an operations environment.
Ability to draw from extensive experience and judgment to plan and accomplish goals.
Strong communication and collaboration skills, with a willingness to listen to team members and incorporate their feedback.
Detail-oriented with a focus on maintaining high-quality standards.
Problem analysis and problem resolution at both strategic and functional levels.
Highly proficient with a broad set of common technology applications including spreadsheet applications (Excel, Google Docs), word-processing applications (Word, Google Docs), presentation applications (PowerPoint, Google Slides), and other productivity applications.
Equipment industry experience, agriculture, construction, or internet auction background preferred.
Excellent interpersonal, written, and oral communication skills.
Spanish-speaking bi-lingual candidates are encouraged to apply.
Candidates may be requested to complete position-specific skills assessments.
Applicants must be either a U.S. Citizen or eligible to work in the U.S.
Requires the ability to satisfactorily complete a background check.
Candidates must possess a valid state driver's license in compliance with the laws and regulations of the relevant jurisdiction.

Not Required: Bid calling skills and auction experience.

Working Settings

Full-time Salaried Exempt, not eligible for overtime.
Flexibility in schedule and ability to work outside of standard business hours.
Required to live in the assigned region or have the ability or willingness to relocate to the area within a defined time as agreed upon during the hiring process.
In-person training will be required at the Purple Wave Headquarters in Manhattan, KS.
Expected to travel up to 75% of the time.
This position is physically demanding and requires regular climbing, lifting, and physical exertion. The Field Operation Manager will be required to climb on, over, and under heavy equipment and vehicles, and lift and move equipment and parts weighing up to 50 pounds.

Pay

The salary varies based on experience and qualifications, but typically ranges from $80,000 to $110,000 per year.

Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).

Benefits

Company vehicle provided.
Company-provided cell phone and computer equipment.
Health insurance, Dental insurance, and Vision insurance.
401(k) plan with an employer match up to 4% starting the first day of employment.
Company-paid Life Insurance with options for supplemental coverage.
Fully paid Short-Term Disability provided by the Company.
3 weeks of PTO annually (details shared during onboarding).
Employee Stock Purchase Program - Eligible to purchase company stock at a discount after 90 days of employment, with enrollment opportunities each May and November.

Purple Wave Auction Core Values

TRUST: We are trustworthy…Our business depends upon our integrity and our customer’s ability to trust Purple Wave and its people: to enforce a fair, transparent unreserved auction marketplace; to safeguard their bidding information; to give a full effort on behalf of their asset(s); We are transparent, accountable, and fair.
TEAM: WE ARE A TEAM…We respect, support, appreciate, and inspire each other; We communicate and follow-through; We need each other. We do our best work when we work together.
CARE: WE CARE…We care for our customers. We look out for their best interests. We work hard for them. We “go the extra mile.”
PASSION: WE ARE PASSIONATE…We are positive, we are enthusiastic, we take pride in our work, we own our responsibilities, and we deliver; When we see problems, we fix them. We learn from our mistakes. We improve ourselves and Purple Wave every day; We believe Purple Wave can be the best marketplace for used equipment and we are committed to make it happen.