Field Operations Coordinator I

RailPros is the premier provider of engineering and diversified safety services to America's rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers' challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the safety, well-being, and growth of our employees, fostering a culture of caring and support. Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies through innovation and industry-leading service.

Responsibilities

• Works with railroads to ensure all permits and license requirements are met before any construction/work occurs on or near railroad property
• Coordinates closely with the customer to ensure all paperwork is completed accurately
• Actively anticipates, identifies, and resolves issues, initiating steps to manage any conflicts
• Creates and edits documents using Microsoft Excel, Microsoft Word, and Adobe Acrobat PDF
• Expertly utilizes email and verbal communication with customers
• Strong organizational skills to manage numerous customers daily
• Answers diverse phone calls with excellent customer service skills
• Minimal travel expected (within 50 miles of the office), such as delivering equipment to the field or visiting the Post Office/FedEx
• Contribute to a positive, inclusive, and respectful workplace culture
• Uphold the organization’s standards of integrity, accountability, and respect in all duties and interactions
• Adhere to all company policies, procedures, and applicable laws and regulations
• Other duties as assigned or required to meet business needs

Within 6 to 12 months, the Field Operations Coordinator must be proficient in at least one railroad property.

Requirements

• Proficiency with electronic communications including phone, email, and text
• Experience in dealing with customers firsthand, working through difficult situations, and resolving issues
• Proven experience making decisions while following departmental guidelines
• High school diploma or equivalent
• Two years of administrative and/or project management experience

Skills

• Excellent customer service skills
• Ability to think and work independently
• Discretion in handling confidential information
• Detail-oriented
• Intermediate technical skills
• Thoroughness
• Collaboration skills
• Communication proficiency
• Flexibility

Benefits

• Comprehensive health insurance (medical, dental, and vision coverage)
• Additional coverage plans: accident, critical illness, and hospital indemnity with employee-to-family coverage
• Legal Shield, ID Shield, and pet insurance
• Employer-provided life and disability insurance with voluntary options
• 401(k) plan with employer match (pre- and post-deduction options)
• Paid time off (PTO) with carryover each year
• Paid holidays for full-time employees
• Wellness programs and resources
• Exclusive discount programs on products and services
• Company merchandise allowance
• Health Savings Account (HSA) with employer match
• Health Reimbursement Arrangement (HRA) – employer-funded
• Flexible Spending Accounts (FSA) for dependent care expenses
• Employee Assistance Program (EAP) for personal and professional challenges
• Professional development and training opportunities
• Balanced work environment respecting personal boundaries
• Tuition reimbursement for continued education or professional development
• Mentorship, career path partnerships, goal setting, and succession planning
• Culture and recognition programs: employee spotlights, annual Service Excellence Awards, alignment committee, philanthropy opportunities, company events, monthly new hire calls, monthly newsletters, feedback surveys, and quarterly town halls

About the Company

At RailPros, we foster a people-first culture built on trust, continuous improvement, and practical problem-solving. Our core values—Caring, Sharing, Progress, and Innovation—guide our commitment to employee growth, well-being, and success. We collaborate, innovate, and stay ahead of industry changes to deliver exceptional service to our clients while maintaining a supportive and inclusive work environment.