Field Logistics Support (RPT)

About the role

Responsible for assisting the management team with daily operational and field logistics. This role includes functioning as a tram driver, operating trams and other vehicles safely and professionally, and mentoring staff on vehicle operations. Emphasis is placed on delivering excellent customer service, including greeting and guiding visitors and promoting Membership.

Responsibilities

• Perform basic vehicle maintenance, including refueling and cleaning
• Safely transport passengers through Garden grounds while providing narrative explanations
• Observe all institutional and departmental policies and procedures
• Stay up-to-date and knowledgeable on all Garden events, programs, and current exhibitions; inform visitors about all areas of the Garden
• Conduct transactions in accordance with policies and procedures set forth by the Visitor Experience department
• Become familiar with admissions apparatus and protocols
• Assist management with training junior staff on trams and other vehicles
• Assist with exhibition set-up, breakdown, signage, and transportation needs
• Monitor and respond to tram radio calls and other radio communications as needed
• Assist with day-of tram bookings and group visit logistics
• Assist management with resolving POS hardware malfunctions such as printer jams and scanner connectivity
• Act as a Visitor Experience Attendant and Tram driver as needed
• Perform other duties as specified and needed by department management

Requirements

• Must have a valid driver’s license for a minimum of 3 years
• Must have excellent communication skills
• Available to work weekends, weekdays, and holidays
• Previous customer service experience desired

Physical Demand & Work Environment

• Work in a variety of weather conditions and outdoors
• Ability to stand and/or walk for long periods
• Ability to lift and/or carry up to 50 lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Schedule

Thursday to Sunday, 9 AM to 6 PM

Pay

$24 per hour