Field Liaison - Patient Access

About the role

This position is offered fully home‑based (remote). As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow, improving patient outcomes and advancing healthcare. UBC provides services across the drug development and commercialization lifecycle—from clinical trial support to real‑world evidence generation—and fosters a culture built on the core values of Collaborative, Conscientious, Curious, Consultative, and Compassionate. The company promotes an inclusive workplace that encourages creativity and offers opportunities to grow your career while making a meaningful impact.

Responsibilities

• Builds and maintains relationships as the single point of contact with the field sales force for high‑volume, key account manufacturers in an assigned territory.
• Provides SME support for complex patient/provider clinical and reimbursement issues.
• Represents UBC at manufacturer national sales conferences; prospects for account revenue opportunities.
• Gathers, analyzes and reports adverse event trend data for Quarterly Business Reviews and other reports as required by the manufacturer.
• Contacts are frequently individuals representing other departments and/or outside organizations; obtaining or providing information or data on matters of moderate importance to the department, or which may be of a sensitive nature.
• Errors may be difficult to detect and would normally result in loss of customer business, material, or equipment to resolve.
• Formulates, interprets and implements reimbursement policies to resolve complex dispensing or referral issues and ensure a positive patient and physician experience.
• Serves as SME on intricate cases to assigned physician offices, manufacturer representatives, health plans, and patients to ensure adequate measures are in place to avoid disruption in drug therapy and identify cost options for patients.
• Assists manufacturer field sales in implementation of program launch and ongoing therapy utilization through marketing, education and training materials to aid in obtaining referrals.
• Provides Program Specific