Field Installation Technician

About the role

As a member of ORBCOMM’s Field Services organization, you will work closely with customers, installation partners, Customer Success, Engineering, and Product teams to ensure successful deployments across a wide range of fleet and telematics solutions. Reporting to the Field Installation Team Lead, you will contribute to installation excellence, customer enablement, field support, and continuous improvement initiatives that directly impact customer satisfaction and product adoption. This role can be held remotely in Texas, Arkansas, or Oklahoma. This position averages 80% travel. ORBCOMM is a pioneer in IoT technology with over 30 years of experience, offering a comprehensive solution portfolio that enables management of millions of assets worldwide across transportation, heavy industries, satellite, and maritime sectors.

Responsibilities

• Perform field installations across ORBCOMM’s telematics, in-cab, and related hardware solutions.
• Support pilot programs, large-scale deployments, and product rollouts.
• Ensure installations are completed accurately, efficiently, and in accordance with project timelines and service expectations.
• Maintain consistency across installations while adhering to established standards and best practices.
• Deliver hands-on training to customers, partners, and third-party installers.
• Demonstrate installation procedures, product functionality, and troubleshooting techniques.
• Help drive successful adoption of ORBCOMM solutions through effective knowledge transfer and support.
• Provide on-site and remote technical support during and after installations.
• Diagnose and resolve hardware, wiring, connectivity, and installation-related issues.
• Escalate and collaborate with internal teams as needed to ensure timely resolution of customer issues.
• Maintain accurate installation records, field reports, and supporting documentation.
• Assist with the development, review, validation, and continuous improvement of installation guides and technical materials.
• Identify opportunities to improve installation processes, tools, and documentation.
• Partner with Engineering and Product teams to support new hardware introductions and product enhancements.
• Provide field feedback to help improve products, installation methods, and customer experience.
• Communicate regularly with Field Services, Customer Success, Engineering, and other internal stakeholders.

Requirements

• 3–5+ years of experience in field installation, telematics, fleet technology, or a related technical field.
• Hands-on experience with in-cab systems, telematics devices, fleet technology, or similar hardware solutions.
• Strong mechanical aptitude and attention to detail.
• Experience reading and interpreting technical installation documentation and wiring diagrams.
• Ability to troubleshoot hardware, wiring, and connectivity issues.
• Experience working in field environments, including vehicles, depots, and customer locations.
• Strong verbal and written communication skills.
• Demonstrated