Field Implementation Specialist III - AHNOC - 16376

About the role

This position involves the installation, configuration, and administration of software application products. The role includes performing system backups and providing technical support and troubleshooting for software application issues. The specialist will work under moderate supervision with some latitude for independent judgment, handling tasks and assignments as directed. This position is tied to the Starlink project and requires working between two buildings.

Responsibilities

• Perform automated imaging of PC equipment.
• Install and remove PC equipment.
• Manage inventory and movement of PC equipment.
• Execute deployment processes using automated tools.
• Provide technical support and troubleshooting for hardware and software issues.
• Configure applications such as Outlook and manage IP configurations.
• Perform data migration tasks.

Requirements

• Experience: 5-7 years of experience in desktop and laptop support, hardware break-fix, and Apple iOS support is required. This includes a minimum of 2 years of PC migration and deployment experience.
• Technical Skills: Proficiency with Windows 10, Mobile (iOS/Android), and automated imaging tools such as SCCM and Workspace One is necessary. Experience with data migration, Outlook configuration, and IP configuration is also required.

Qualifications

• Candidates must possess effective communication, troubleshooting, organization, and time management skills.
• Strong customer service and interaction skills are essential.
• The role requires the physical ability to move heavy equipment.

Skills

• Hardware certification from Dell or HP (preferred).
• Demonstrated ability for adaptive learning (preferred).

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

$25 per/hr

Schedule

The standard working hours are Monday through Friday, from 8:00 AM to 4:30 PM. The candidate must be flexible with work hours, as day or night shifts may be required.

Company Information

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.