Field Implementation Specialist

Key Responsibilities

• Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with those releases.
• Work with Cadwell’s Manager, Technical Implementation to develop strategies that constantly improve customer 'go-live' experiences, and Installation Team efficiency.
• Use Technical Installation Team’s Key Performance Indicators (KPI’s) to constantly reappraise personal performance.
• Work within the Technical Installation Team to deliver all Technical Installation elements in each assigned product deployment. Typical requirements being to:
• Work with Customer Implementation Team colleagues to ensure appropriate Technical Installation expectations established during the sales process.
• Verify that all appropriate Technical Installation deliverables, and timelines, are documented in a detailed Scope of Work to be signed by both parties prior to the point-of-sale and upon successful fulfillment.
• Cookordination with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all Technical Installation requirements for each 'go-live'.
• Fulfill all Technical Installation deliverables in each 'go-live' plan including onsite installation.
• Currently, provides customer training when an Implementation does not include a dedicated training resource.
• Document and escalate any technical installation issues to the Manager, Implementation Planning, as necessary.
• Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures and Product Installation instructions.
• Aid in the specification of Technical Installation requirements for product enhancements and new product designs.
• Escalate any issues of concern to Manager, Technical Installation in a timely manner.
• Participate in all Technical Implementation Team Meetings, collaborating with colleagues to maximize team efficiency.
• Provide assistance with clinical configuration and training when appropriate.
• Other duties as assigned.

Requirements

• Exemplary listening, communication and collaboration skills, with an established ability to work cross-functionally.
• Excellent problem-solving and decision-making skills, with a focus on customer satisfaction and efficiency.
• Expertise in technical installations, troubleshooting, root-cause identification, corrective and preventive process improvement.
• Combination of 4+ years of related experience and education in IT or biomedical engineering and/or clinical neurodiagnostic disciplines.
• Approximately 3+ years of experience working with teams in a regulated environment (ISO, FDA, MDR, etc.) is preferred.
• Experience with medical devices, healthcare technology, or complex equipment installations is preferred.
• Clinical registrations and certifications commensurate with assigned modalities are preferred.
• Previous experience with installation management applications, CRM systems, and analytics tools is preferred.
• Ability and willingness to travel up to 80% of the time.
• Residence near an airport that serves the assigned territory.
• Ability to lift and transport equipment up to 50 pounds and to accommodate frequent standing, walking, bending and use of hand tools.
• Valid driver’s license and ability to obtain required travel documentation.

Qualifications

• This position requires on-site visitation at medical facilities. As such, the candidate must be able to meet credentialing company and medical facility requirements.
• Work outside of regular business hours may be required to meet business needs.

Benefits

Commensurate with experience.

Pay

$80,000 - $100,000 USD