Field Engineering Specialist - Memphis, TN

About the role

The Position Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

Opportunity

• Showcase your expertise in technical repair for Roche-assigned product lines
• Offer valuable service to laboratory customers in your assigned territory
• Provide routine technical support, on-site service and repair of Roche products
• Serve as a customer contact for technical and service-related issues
• Perform preventative maintenance
• Diagnose and resolve mechanical, hardware, software, and system failures
• Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction

This field-based role requires up to 40% travel. This person will support Memphis, TN (Ideal candidate to live in Memphis, TN or 20 miles away).

Who You Are

• A high school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR a Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1-2 years of progressive experience repairing or servicing complex mechanical/system hardware and software, or networking/wireless networking
• Successfully trained or certified as defined by RD Services Leadership and policy
• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential

Preferred Qualifications

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required
• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry

Pay

The expected salary range for this position based on the primary location of Tennessee is $71,100.00 - $132,000.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

Benefits

Benefits Are you ready to apply? For more information on benefits, please visit the link provided below.