Field Engineering Operations Manager

Duties and Responsibilities

• Lead and manage day-to-day field team operations.
• Provide oversight, coaching, and leadership to field technicians and engineers.
• Oversee scheduling and deployment of field teams to support build, installation, commissioning, and troubleshooting activities as needed from the GEA department.
• Provide product and service expertise to support technicians and engineers, internal staff, customers, and sales teams with technical questions, issue resolution, and service related guidance.
• Ensure successful completion, documentation, and closeout of commissioning and field operation assignments in accordance with customer requirements, internal standards and project timelines.
• Ensure compliance with company policies, procedures, quality standards, performance expectations, and safety requirements.
• Cook with operational leadership team to identify and address staffing gaps, shifting priorities, escalation needs, and operational challenges.
• Work with clients and internal teams to address urgent emergency service needs; coordinate and dispatch field resources where appropriate.
• Maintain workforce utilization and report to management when resources are insufficient, not effectively utilized, or when customer requests exceed reasonable operational capacity.
• Travel to customer facilities as required, to support employees, business needs, and leadership coordination.
• Perform other related duties as assigned by supervisor or management to support the ongoing evolving needs of the business.
• Up to 50% travel to Assurant facilities, vendors, or customer sites required. Some travel may be international.

Requirements

• 7+ years of field operations, service, commissioning, preventative maintenance, troubleshooting, or related automated electro-mechanical systems experience.
• Prior leadership, supervisory, or team lead experience in field operations, service, commissioning, troubleshooting, or related automated electromechanical systems.
• Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management.
• In depth knowledge of automation and robotics industry standards and best practices.
• Experience supporting field operations involving large scale installation of automation and robotic systems.
• Experience reading, interpreting, and communicating technical and operational information effectively including, system drawings, schematics, and other related engineering documents.
• Experience with MS Office software, including Outlook, Excel, and PowerPoint.
• Must be highly organized, collaborative, and self-motivated, with excellent attention to detail.
• Customer service oriented and capable of providing professional customer and internal communication.

Helpful Skills/Experience

• 7+ years of related training and experience in a technical, engineering, or science-oriented field; or an equivalent combination of both education and experience.
• Bachelor’s degree preferred but not required.
• Excellent interpersonal skills with individuals from all levels of the Assurant organization.
• Strong influencing skills to manage resources indirectly to meet project deadlines.
• Ability to approach issues logically and strategically.