Field Engineer II - Boston
About the role
Candidate MUST be located in, near or within commutable distance of the Boston Area**
At Coretelligent, we take ownership of the technology our clients rely on every day. We partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support. We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence.
What We’re Looking For
As a Client Support Engineer II at Coretelligent, you’ll combine your technical expertise with outstanding customer service to provide onsite support to our diverse and dynamic client base. This onsite role will have you traveling to local client locations throughout the Greater Boston area and working closely with clients at all levels, including executives.
What You’ll Do
- Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
- Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
- Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
- Troubleshoot backup solutions, mail-flow, and Exchange DAG
- Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
- Deploy new hardware using Imaging technology
- Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
- Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
- Perform after hours work as needed for on-site support and infrastructure/server maintenance
What You Bring To The Table
- 3+ years of related work experience
- Proficient in Azure Environments and O365 Administration
- Able to effectively multi-task and work in a fast-paced environment while producing high-quality results
- Able to follow and adhere to a defined process
- Excellent communication skills, both written and verbal
- Must be customer focused and able/willing to provide “white glove” service
What We Bring To The Table
- Salary Range: The reasonably expected annual compensation range for this position is $70,000 - $90,000. This range reflects the minimum and maximum targets for new hires across all U.S.
- Bonus Eligibility: This role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.
- Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.
- Perks: Observed company holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.