Field Service Engineer - Boston

Key Responsibilities

• Perform unscheduled corrective maintenance and emergency repairs.
• Conduct scheduled preventive maintenance on automated screening systems.
• Diagnose and repair complex electrical, mechanical, and software-related issues.
• Troubleshoot computer hardware and software components.
• Troubleshoot field wiring, Siemens PLC-based control systems, and AS-i bus network communications.
• Inspect equipment to ensure proper performance and compliance with operational standards.
• Document maintenance activities within the maintenance management system (CMMS).
• Replace components and parts as required during maintenance activities.
• Manage inventory of spare parts, consumables, and tools.
• Support equipment installation, testing, and commissioning activities.
• Provide technical guidance and operational support to customers and end users.
• Collaborate with management to develop and improve field support procedures and best practices.
• Perform other duties as assigned to support operational requirements.

Required Qualifications

• Minimum of 5 years of relevant experience in one or more of the following areas: Field Service Engineering, Electro-Mechanical Maintenance and Support, Project Engineering, Industrial Automation, IT Systems Support, or Quality Assurance.
• Experience troubleshooting and/or installing UL-listed control panels and control cabinets.
• Experience working with material handling systems, automated equipment, or similar technologies.
• Strong troubleshooting and diagnostic skills.
• Ability to remain effective in high-pressure situations and respond quickly to system failures.
• Strong attention to detail and commitment to quality workmanship.

Basic Qualifications

• U.S. Citizenship required.
• Eligible to obtain and maintain TSA SIDA security clearance.
• Able to successfully pass all applicable government background investigations, including TSA and Federal law enforcement security screening requirements.

Preferred Qualifications

• Experience working in Linux or Unix environments.
• Experience with Siemens TIA Portal PLC programming and troubleshooting.
• Experience troubleshooting industrial communication networks, including: AS-i Bus, Ethernet, TCP/IP, ControlNet.

Schedule and Travel

• Employment Type: Full-Time 40-hour work week on a shift-based schedule.
• May be required to respond to customer emergency service calls outside normal shift hours.
• Approximately 10% travel for training and professional development.

Work Environment and Physical Requirements

• Frequently lift up to 50 pounds and occasionally lift up to 75 pounds.
• Frequently carry up to 25 pounds and occasionally carry up to 50 pounds.
• Regularly work within airport security checkpoint environments.
• Exposure to: Moving mechanical parts, Electrical systems and potential shock hazards, Airborne dust and debris, Passenger belongings and waste materials, Cleaning agents, lubricants, and solvents, Moderate to occasionally high noise levels.
• Regularly required to stand, walk, bend, kneel, crouch, crawl, climb, reach, talk, and hear throughout the workday.