Field Engineer I - Richmond, VA

The Role

We are seeking a qualified individual who has experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field. Troubleshoot technical problems and systems issues. Determine technical solution in accordance with product and customer specifications and recommends actions to company or customer representatives for coordinative product solution. Conducts technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations. Assesses Customer needs and recommends solutions in accordance with product specifications and Customer Specifications. Conducts technical training and product briefing with customers, vendors and company representatives as needed. Act as local on-site representative to customer's organization. Manage all territory responsibilities including Preventive Maintenance & upgrades including software & hardware. This position requires the individual to provide service support in the hospital/clinic laboratory environment. Responsible for individual parts management, online training, and administrative expense reporting. Perform other work-related duties as assigned.

Responsibilities

• Troubleshoot technical problems and systems issues.
• Determine technical solution in accordance with product and customer specifications and recommends actions to company or customer representatives for coordinative product solution.
• Conducts technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations.
• Affirmatively assess Customer needs and recommends solutions in accordance with product specifications and Customer Specifications.
• Conducts technical training and product briefing with customers, vendors and company representatives as needed.
• Act as local on-site representative to customer's organization.
• Manage all territory responsibilities including Preventive Maintenance & upgrades including software & hardware.
• Provide service support in the hospital/clinic laboratory environment.
• Responsible for individual parts management, online training, and administrative expense reporting.
• Perform other work-related duties as assigned.

Requirements

• Minimum of an Associate's degree in Electronics or Electrical/Mechanical Engineering, or equivalent 4 years of military or field service experience required.
• Minimum 4 years experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field, required.
• A team player that is self-motivated & interacts appropriately with peers, sales counterparts, and customers is required.
• The ability to organize and express ideas clearly, verbal and written, in individual or group situations.
• Possess appropriate technical knowledge and have the ability to utilize that knowledge to effectively perform required job functions with an effective level of competence demonstrating a high degree of knowledge in electro-mechanical, chemistry, computer and/or other related disciplines.
• Able to effectively manage assigned workload within allotted time constraints.
• Must have the ability to lift 75 lbs.
• A valid driver's license is always required.
• Ability to travel overnight 50-75% to Rochester, NY, in the first few months of training. Post-training must be able to travel up to 75% around territory, with occasional overnight travel (1-2 nights per week).

Qualifications

• Must be physically able to travel up to 75%.
• Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc.
• Travel includes airplane, train, automobile, and overnights.
• Must be able to lift up to 75 pounds.

Skills

• Electro-mechanical, chemistry, computer and/or other related disciplines.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) plan.
• Employee Assistance Program.
• Employee Stock Purchase Plan.
• Paid time off (including sick time).
• Paid Holidays.

Pay

The salary range for this position is $65,000 to $85,000 and is bonus eligible.

Schedule

Typical work hours with overtime required in a outside field engineer environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone.