Field Customer Support Specialist (Collections)

About the role

The Field Customer Support Specialist (collections) is responsible for managing customer accounts and meeting Company collections expectations by resolving past due accounts. This role may utilize a Company vehicle to complete customer home field visits and product returns in a manner consistent with Acima standards, policies, and procedures.

Responsibilities

• Coordinate with collections team to assist in resolving past due accounts
• Maintain accurate records of past due account activity
• Maintain accurate records of all field activity
• Complete customer field visits in a timely manner as assigned
• Complete customer product returns as scheduled
• Keep assigned vehicle(s) clean and maintained
• Follow all safety and product handling procedures
• Handle sensitive payment information securely

Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Valid state driver’s license and good driving record
• Excellent communication and customer service skills
• Ability to talk on the phone when needed
• Ability to lift and move heavy items
• Capable of using basic technology
• Proficiency in Microsoft Office Suite and other relevant software applications
• Able to work independently and with others
• Organized, with time-management skills
• Past collections or door to door sales experience or familiarity with the leasing industry is preferred

Benefits

• Award Winning Culture
• Career Growth Opportunities!
• Weekly Pay!
• Bonus potential (based on performance)
• Full Benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
• PTO
• 401k Match
• Discounts from Acima partners
• FSA/HAS

Physical Demands

• The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job.
• While performing the duties of this job, the Coworker is regularly required to talk and listen to coworkers and customers.
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise.
• All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job.

Job Details

Job Category: Operations Support
Position Type: Regular
Job Location: 13997 S Minuteman Dr, Draper, UT 84020, United States of America
Date Posted: 2026-06-29T21:19:00.571469+00:00
Job ID: R-100670