Field Customer Service Specialist

Essential Functions

• Promote and sell upgrades, modifications, and assigned enhancement equipment groups.
• Ensure customer needs are fulfilled by maintaining an organized schedule and work environment.
• Process paperwork for quotations, sales orders, and purchase orders.
• Maintain good relationships with customers, suppliers, and Stiles personnel.
• Improve contact with regional service personnel in assigned route area.
• Maintain proactive / positive business relationships with Tech Support Department.
• Visit customer’s facilities for all LCS services offerings, including but not limited to parts purchasing, Tech and Service Contracts, as well as modernization options.
• Aid in locating and deciphering new product option ideas for department promotions.
• Submit monthly activity reports, on-site visits as well as processing of expense reports, cold calls, and email communications.
• Operate van routes in assigned business territory, as well as develop customer site additions.
• Increase recognition of ANCI and Core product solutions to customers in Site Visits.
• Promote and capture Modernization solutions and improvements.
• Promote and capture Tech Support Service contracts.
• Aid in Parts Solutions Capture and competitor details on customer usage tendencies, and new source options.
• Aid Directors in developing future product offerings and solutions for local or regional customer locations.
• Aid Regional Sales Personnel in Machine Lead development and customer activity information, at assigned route sites as well as cold call promotional sites.
• Develop and Partnership with industry influencers to gain market presence, as well as product promotion solutions.

Qualifications

• High school degree or GED completion.
• Customer service experience desired.

Skills & Abilities

• Efficient in MS Office Suite.
• Effective communication skills both oral and written.
• Well-developed organizational skills.
• Organizational skills and ability to multitask.
• Effective customer service skills.
• Personnel Management skills.
• Vendor / Supplier Communication experience.