Customer Service Specialist

The CityVet Candidate Privacy Notice outlines how and why personal information is collected and used during the employment recruitment process. Personal information includes details provided in resumes, cover letters, application forms, and during interviews.

• Data Protection Principles:
• We comply with data protection laws, ensuring lawful, fair, and transparent use of personal information.
• Information is accurate, up to date, and relevant to the purposes stated.
• Information is kept secure and for the duration necessary for recruitment purposes.

The types of personal information collected include:

• Curriculum Vitae and Cover Letter
• Application Form Details (Name, Title, Address, Phone Number, Email, Employment History, Qualifications)
• Interview Information

How personal information is used:

• To assess skills, qualifications, and suitability for the role.
• To conduct background and reference checks.
• To communicate about the recruitment process.
• To keep hiring records.
• To comply with legal or regulatory requirements.
• To decide whether to enter into a contract of employment.

Sharing of personal information:

• With companies within our ownership group if they may have other relevant vacancies and with your consent.
• With third-party service providers and other entities in the group who are required to take appropriate security measures.

Data Security:

• We implement security measures to protect personal information from loss, misuse, alteration, or disclosure.
• Access is limited to authorized personnel with a business need-to-know.
• We have procedures to deal with suspected data breaches and notify regulators if required.

Data Retention:

• Personal information is retained for X years after communication of decision regarding appointment.
• After retention period, personal information is securely destroyed.

Rights of Access, Correction, Erasure, and Restriction:

• You can request access to, correction of, erasure of, or restriction on your personal information.
• You can withdraw consent for processing at any time.

Right to Lodge a Complaint:

• You have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Contact Information:

• Data Protection Officer: privacy@CityVet.com