Customer Service Specialist

Position Summary

Serve as a primary, public-facing contact at City Hall and provide courteous, accurate service to residents, businesses, elected officials, staff, and visitors.

• Manage incoming calls for City Hall and designated departmental lines.
• Respond to in-person, phone, and electronic inquiries and direct customers to the proper staff, department, or resource.
• Provide general information on City services, municipal procedures, elections, licensing, meetings, and other public-facing processes.
• Aid staff and customers with basic navigation of online systems and procedures.
• Issue recycle center permits and passport photos, and process related payments.
• Maintain professionalism, accuracy, and confidentiality in all interactions while balancing frequent interruptions and competing priorities.

Salary Information

The City of Sun Prairie is a leader in employee benefits and wellness. This position is full-time (40 hours) and eligible for the following benefits:

• Enrollment in the Wisconsin Retirement System
• GHC Health Plan
• Dental Insurance
• Disability Insurance
• Life Insurance
• Paid Sick Leave – 8 hours/month
• Paid parental leave
• Paid caregiver leave
• Vacation allocation of at least 3 weeks
• Vision Insurance (voluntary)
• Pet insurance (voluntary)
• Employee Wellness Clinic
• Employee Assistance Program
• Dress for your day dress code
• Hybrid work environment
• Language stipend for employees proficient in Spanish or Hmong
• Public Service Loan Forgiveness

Job Details

Pre-employment checks are required: Reference checks and standard background check

Qualifications

- High School Diploma with two years of administrative, clerical, customer service, or public-facing office experience; or any equivalent combination of training and experience