Field Communications Manager

About the role

The Field Communications Manager will develop and execute communication strategies for PagerDuty's Go-to-Market and Commercial organizations, including senior leadership. This role shapes and delivers key messages across pre-sales, post-sales, partner, and customer success audiences — building consistent, compelling communications that keep teams engaged and informed. We're looking for a creative storyteller who can distill complex messages into clear, concise content across multiple channels, work closely with GTM leadership and cross-functional partners, and thrive in a fast-paced, high-growth environment. This role will be required to come into our San Francisco offices 2 times per week.

Responsibilities

• Develop and implement strategic communication plans aligned with the Chief Revenue Officer and his organization's goals.
• Build and expand communication platforms for the Chief Revenue Officer (CRO).
• Craft key messages and narratives for a global audience, tailored by region and audience.
• Create, execute, and measure content across email, Slack, video, and other channels.
• Own Town Hall agendas, content, and slides, spotlighting customer stories to inspire GTM teams.
• Manage customer communications on critical matters by teaming with CRO and Chief Customer Officer.
• Produce content for announcements, presentations, newsletters, blog posts, and FAQs.
• Build stakeholder relationships and incorporate feedback into communication strategy.
• Find creative ways to engage hundreds of GTM personnel — from customer wins to org news.
• Moderate large-scale meetings: content, Slack monitoring, FAQs, and KPI reporting to leadership.
• Partner with other Communications leaders to align GTM messaging with the broader executive team.

Basic Qualifications

• Bachelor's or Master's degree in Business, Marketing, Communications, or equivalent experience.
• 7+ years in communications, spanning internal, external, executive, or enablement communications.
• Track record launching and managing communication plans/campaigns, with metrics-driven iteration.
• Experience partnering with GTM or executive leaders on positioning and change management.
• Exceptional writing and editing skills, with the ability to think strategically and creatively across matrixed content (multiple personas, industries, products).

Preferred Qualifications

• Hands-on experience with generative AI tools (e.g., Claude, Gemini) to accelerate content creation.
• Experience managing a communications calendar and distribution lists across groups.
• Comfort operating in a fast-paced, agile, results-oriented environment.
• Program and project management fundamentals.
• Familiarity with Zoom Webinars, Google Apps or Microsoft Suite, Slack, and email tools.

Pay

The base salary range for this position is 114,000 - 191,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Within the range, pay is determined based on a number of factors including market location, job-related knowledge, skills/competencies and experience.