Field Claims Supervisor - (West Palm Beach)

About the role

Seeking an experienced and results driven First Party Property Claims Supervisor to lead a team of property adjusters handling homeowners, dwelling fire, condo and other residential property claims. This role is responsible for driving claim quality, operational efficiency, regulatory compliance, and exceptional customer service throughout the claim lifecycle. The ideal candidate brings strong technical property expertise, leadership experience, and a passion for developing high-performing teams. Candidates must be located within a commutable distance to West Palm Beach, FL and authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. Current hiring is limited to residents of AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.

Responsibilities

• Supervise, mentor, and develop a team of outside property field adjusters.
• Ensure timely, accurate coverage analysis and claim handling in compliance with company guidelines and state regulations.
• Monitor and manage claim metrics including cycle time, severity and customer satisfaction.
• Assist with complex, large-loss, or escalated claims.
• Collaborate with underwriting, legal, SIU, and vendor partners.
• Support catastrophe response efforts when needed.

Benefits

• 100% employer paid health insurance for employees
• Up to 6% 401(k) match with immediate vesting
• Long-term and short-term disability insurance
• 3 weeks PTO to start + generous paid holidays
• Tuition reimbursement and continuing education support
• Collaborative and growth focused culture
• Recognized on Fortune's 2026 Best Medium Workplaces list, ranking #28 among the Top 100 companies

Qualifications

Required Education and Experience:

• 5+ years of first party field property claims experience.
• Strong knowledge of homeowners and residential property coverage forms.
• Demonstrated understanding of state claims regulations and compliance standards.
• Excellent written and verbal communication skills.
• Proficiency with Xactimate and claims management systems.
• Ability to make sound coverage and settlement decisions.
• Must maintain a Florida 6-20 Resident All Lines Adjuster License.

Preferred Qualifications:

• AIC, CPCU, SCLA, or other industry designations preferred.
• Experience with catastrophe management a plus.
• Experience handling complex and large-loss property claims.
• 2+ years of leadership or supervisory experience preferred.