Area Claims Supervisor

About the role

The Area Claims Supervisor role at ProAg is responsible for overseeing and supporting Crop Insurance Adjusters across Ohio. Key responsibilities include managing adjuster performance, training, workload distribution, and expense management. The role also involves serving as a key escalation point for complex claims and agent concerns, and actively participating in talent development and business strategy.

Responsibilities

• Manage, coach, train, and evaluate Crop Insurance Adjusters across Ohio, including conducting performance reviews, succession planning, and day-to-day field support.
• Oversee claims handling to ensure accuracy, timeliness, and compliance with ProAg procedures, federal and state regulations, and RMA standards.
• Assign claims, review and approve work, assist with reserve setting, and serve as the primary escalation point for complex, sensitive, or disputed claims.
• Partner with Claims Management, Compliance, and Underwriting to support business objectives, resolve field issues, and address regulatory or operational concerns.
• Maintain Loss Adjuster Expenses (LAE), manage staffing and workload distribution, and adjust claims structure to meet changing market or territory needs.
• Act as a key point of contact for agent inquiries and concerns, ensuring responsive communication and effective issue resolution.
• Develop and deliver adjuster training, promote best practices, and support the effective use of claims systems and internal tools.

Requirements

• A bachelor’s degree in agriculture, a related field, or the equivalent education and/or experience preferred.
• Current Claim Adjuster Proficiency Program (CAPP) certification.
• A minimum of three years of relevant and progressive crop insurance experience in Claims or Compliance.
• A thorough knowledge of adjusting practices, standard, procedures, and proper use of necessary adjusting equipment.
• Exceptional organizational and analytical skills with the ability to manage multiple tasks simultaneously.

Qualifications

• Exceptional organizational and analytical skills with the ability to manage multiple tasks simultaneously.

SkillsExceptional organizational and analytical skills with the ability to manage multiple tasks simultaneously.

Benefits

Competitive salary and comprehensive benefit package, including:

• Strong learning culture with ongoing development opportunities
• Opportunities for growth and career advancement
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off
• Paid parental leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program

Pay

The pay range for this position is $80,000 - $95,000, including geographic adjustments, where applicable.