Field Care Specialist I

About the role

We are seeking a Field Care Specialist I to join our dynamic team in Missouri. This position involves frequent travel throughout the St. Charles, MO area, with potential to visit our FreedomCare office.

Responsibilities

• Manage an assigned patient’s caseload
• Adhere to a revolving monthly patient’s service and compliance standard
• Direct point-of-contact for enrolled member questions, inquiries or concerns
• Experience with data input, case review and building rapport and confidence with patients and caregivers
• Adept at multitasking, excellent communication (written and verbal) and organization skills
• Collaborate with Care Coordinators in scheduling home visits using tools available for efficiency
• Conduct home visits and complete necessary documentation to meet compliance requirements
• Review results of home visits with Care Coordinators and create follow-up steps, if necessary

Requirements

• 1+ years of experience in field-based roles
• Motivated to meet and/or exceed case management targets or metrics
• Excellent written and verbal communication skills
• Excellent time management, critical thinking, and active listening skills; adept at multitasking
• Poise and patience when dealing with customers
• Demonstrates a high level of empathy and emotional intelligence
• Owns their own reliable transportation and ability to travel every day
• A self-starter personality and the ability to work independently with minimal supervision
• Ability and discipline to work remotely, as required

Qualifications

• Skilled in building strong rapport to effectively communicate with, guide, educate, and support members and caregivers
• Previous medical field experience and/or case management, a plus
• Strong problem-solving abilities, with the capacity to recognize issues and escalate appropriately
• Proficient in navigating computer software and mobile applications; experience with Salesforce and DocuSign is a plus
• Bilingual in any language; Spanish preferred

Skills

• Excellent communication skills
• Time management and critical thinking skills
• Ability to multitask
• Empathy and emotional intelligence
• Reliable transportation and travel ability
• Self-starter personality
• Remote work capability

Benefits

We offer a competitive compensation package, including:

• Medical benefits
• Retailment plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities

Pay

The base pay range for this role is between $18.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Schedule

This role requires frequent travel throughout the St. Charles, MO area, with potential to travel to our FreedomCare office.