Field Service Specialist I

Welcome to Love’s: This position supports Love’s store technology system by working with store locations to resolve complex issues.

Responsibilities

• Take escalated work orders to analyze supported applications to a higher degree.
• Consult with store users and vendors to determine system faults and make decisions on how to resolve.
• Perform first-level troubleshooting of hardware, software, and network connectivity issues with store personnel.
• Work on-site at store locations to implement new systems.
• Work with store managers to determine system needs.
• Assist Help Desk manager in training Tier I Technicians.
• Research closed tickets to find common problems and analyze problem patterns to proactively address system performance.
• Document architecture of systems and application operations to supplement knowledge-bases.
• Assist project team in a support role.
• Disseminate functionality of new systems to Tier I Technicians.
• Other duties assigned as needed.

Requirements

• HS Diploma or equivalent required.
• 2 or more years Help Desk experience at Love’s; demonstrated proficiency in store systems.
• Experience in troubleshooting issues with Point of Sale systems, Retail IT systems, and Fuel Systems is preferred.

Skills

• Strong experience with Windows Operating systems.
• Knowledge of Microsoft Office Suite.
• Basic networking skills.

Physical Demands

• Requires prolonged sitting, some bending and stooping.
• Occasional lifting up to 25 pounds.
• Manual dexterity sufficient to operate a computer keyboard and calculator.
• Requires normal range of hearing and vision.

Benefits

• Company-funded tuition assistance.
• Paid Time Off.
• 401(k) – 100% Match up to 5%.
• Medical/Dental/Vision Insurance after 30 days.
• Competitive Pay.
• Career Development.

Schedule

1:00 PM – 10:00 PM, Monday–Friday.