Field Care Specialist I

About the role

This role requires frequent travel throughout the St. Charles, MO area, with potential to travel to our FreedomCare office. You will work closely with patients, caregivers, and departments across the business to provide seamless customer service while ensuring clients receive the care they need.

Responsibilities

• Manage an assigned patient's caseload
• Adhere to a revolving monthly patient’s service and compliance standard
• Direct point-of-contact for enrolled member questions, inquiries or concerns
• Experience with data input, case review and building rapport and confidence with patients and caregivers
• Adept at multitasking, excellent communication (written and verbal) and organization skills
• Collaborate with Care Coordinators in scheduling home visits using tools available for efficiency
• Conduct home visits and complete necessary documentation to meet compliance requirements
• Review results of home visits with Care Coordinators and create follow-up steps, if necessary

Requirements

• 1+ years of experience in field-based roles
• Motivated to meet and/or exceed case management targets or metrics
• Excellent written and verbal communication skills
• Excellent time management, critical thinking, and active listening skills; adept at multitasking
• Poise and patience when dealing with customers
• Demonstrates a high level of empathy and emotional intelligence
• Must have your own reliable transportation and ability to travel every day
• A self-starter personality and the ability to work independently with minimal supervision
• Ability and discipline to work remotely, as required

Qualifications

• Skilled in building strong rapport to effectively communicate with, guide, educate, and support members and caregivers
• Previous medical field experience and/or case management, a plus
• Strong problem-solving abilities, with the capacity to recognize issues and escalate appropriately
• Proficient in navigating computer software and mobile applications; experience with Salesforce and DocuSign is a plus
• Bilingual in any language; Spanish preferred

Skills

• Excellent communication skills
• Time management and critical thinking skills
• Rapport-building skills
• Problem-solving abilities
• Computer software proficiency

Benefits

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

Pay

The base pay range for this role is between $18.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Schedule

This role requires frequent travel throughout the St. Charles, MO area, with potential to travel to our FreedomCare office.