Field Care Specialist I
About the role
FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016. We support patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans across the U.S., and we pride ourselves on our values: Here For You (service, empathy, availability), Own It (drive and ownership), Do the Right Thing (high integrity), and Be Positive (great attitude and a can-do approach).
We are looking for a Field Care Specialist I for our team in Pennsylvania. This role requires frequent travel throughout the Philadelphia, PA area, with potential to travel to our FreedomCare office.
Department & Position Overview
Working closely with patients, caregivers, and departments across the business, you will provide seamless customer service while ensuring clients receive the care they need. We value your positive attitude and desire to turn challenges into opportunities. You will receive excellent in-house training to develop a thorough understanding of our program, with nurturing talent and continued career development opportunities.
Every day you will:
- Manage an assigned patient's caseload
- Adhere to a revolving monthly patient's service and compliance standard
- Act as the direct point-of-contact for enrolled member questions, inquiries, or concerns
- Input data, review cases, and build rapport and confidence with patients and caregivers
- Demonstrate adeptness at multitasking, excellent communication (written and verbal), and organization skills
- Collaborate with Care Coordinators in scheduling home visits using available tools for efficiency
- Conduct home visits and complete necessary documentation to meet compliance requirements
- Review results of home visits with Care Coordinators and create follow-up steps, if necessary
Ideal Candidate Will Possess
- 1+ years of experience in field-based roles
- Capability of assessing patient health risks and identifying potential hazards within the home environment
- Motivation to meet and/or exceed case management targets or metrics
- Excellent written and verbal communication skills
- Excellent time management, critical thinking, and active listening skills; adept at multitasking
- Poise and patience when dealing with customers
- Demonstrates a high level of empathy and emotional intelligence
- Own reliable transportation and ability to travel every day
- A self-starter personality and the ability to work independently with minimal supervision
- Ability and discipline to work remotely, as required
Nice-to-Haves
- Skilled in building strong rapport to effectively communicate with, guide, educate, and support members and caregivers
- Previous medical field experience and/or case management, a plus
- Able to exercise independent judgment and proactively raise issues or emerging trends
- Strong problem-solving abilities, with the capacity to recognize issues and escalate appropriately
- Proficient in navigating computer software and mobile applications; experience with Salesforce and DocuSign is a plus
- Bilingual in any language; Spanish preferred
Why work at FreedomCare?
We are committed to providing a best-in-class employee experience, offering competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay
Base pay is determined within a range. The base pay range for this role is between $22.00 and $25.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon factors including, but not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.