Field Cable Service Technician

About the role

Next Solutions is a rapidly growing telecommunications and in-home services company. We partner with leading internet, cable, and smart home service providers. Our technicians deliver high-quality installation, troubleshooting, and customer service directly in customers' homes. We are currently hiring Cable Technicians, Broadband Technicians, Internet Installers, and Field Service Technicians.

Responsibilities

• Install and activate cable television, broadband internet, and phone services
• Perform new service installations, reconnects, upgrades, and service transfers
• Troubleshoot service interruptions and diagnose connectivity issues
• Install and configure modems, routers, converters, and cable boxes
• Run and secure interior and exterior wiring
• Relocate and install cable outlets and network connections
• Educate customers on equipment operation and service features
• Ensure proper signal levels and service quality
• Follow company safety standards and installation procedures
• Complete assigned service work orders and installation requests
• Provide exceptional customer service during every installation visit

Requirements

• Previous experience installing satellite TV, broadband internet, or telecom systems preferred
• A High School Diploma or GED preferred
• Experience in telecommunications, cable installation, internet installation, or technical field service preferred
• Sales or customer service experience a plus
• Comfortable working outdoors and in customers' homes
• Ability to lift and carry up to 80 pounds regularly
• Ability to work 5–6 days per week including evenings and weekends

Qualifications

• Valid driver's license

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account
• Life Insurance & Supplemental Insurance
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee Discounts Program
• Company owned vehicle (for qualified candidates only)
• Paid training and onboarding
• On-the-job technical training
• Travel opportunities with additional incentive pay

Pay

$39,359 – $92,067 per year

Schedule

The typical schedule is 40-50 hours per week, including weekends as needed.

Work Authorization Requirements

Applicants must be legally authorized to work in the United States at the time of application. We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g. H-1B) for this position.