Field Cable Service Technician

About the role

Next Solutions is a rapidly growing telecommunications and in-home services company. We partner with major internet, cable, and smart home service providers. Our technicians deliver high-quality installation, troubleshooting, and customer service directly to customers' homes.

Responsibilities

• Install and activate cable television, broadband internet, and phone services
• Perform new service installations, reconnects, upgrades, and service transfers
• Troubleshoot service interruptions and diagnose connectivity issues
• Install and configure modems, routers, converters, and cable boxes
• Run and secure interior and exterior wiring
• Relocate and install cable outlets and network connections
• Educate customers on equipment operation and service features
• Ensure proper signal levels and service quality
• Follow company safety standards and installation procedures
• Complete assigned service work orders and installation requests
• Provide exceptional customer service during every installation visit

Requirements

• Previous experience installing satellite TV, broadband internet, or telecom systems preferred
• A High School Diploma or GED preferred
• Experience in telecommunications, cable installation, internet installation, or technical field service preferred
• Sales or customer service experience a plus
• Comfortable working outdoors and in customers' homes
• Ability to lift and carry up to 80 pounds regularly
• Ability to work 5–6 days per week including evenings and weekends

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account
• Life Insurance & Supplemental Insurance
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee Discounts Program
• Company owned vehicle (for qualified candidates only)
• Paid training and onboarding
• On-the-job technical training
• Travel opportunities with additional incentive pay

Qualifications

• Valid driver's license

Skills

• Experience operating the following equipment: Coaxial cable installation tools, Signal testing equipment, Modems and routers, Cable converters and receivers, Network wiring tools, Smart home connectivity devices

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account
• Life Insurance & Supplemental Insurance
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee Discounts Program
• Company owned vehicle (for qualified candidates only)
• Paid training and onboarding
• On-the-job technical training
• Travel opportunities with additional incentive pay

Pay

$39,359 – $92,067 per year

Schedule

This is a field-based role requiring full-time travel to customer locations, within a 100-mile service area around Detroit, Michigan. The typical schedule is 40-50 hours per week, including weekends as needed.