Jobs · OTHR · North Carolina

Field Based Community Health Worker

Optum · Charlotte, NC · 1 mo ago
OTHR$20–$36/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro paragraph about combining fields etc. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, EEO, etc. Also remove duplicated lines. Must preserve all substantive info. We need to parse the posting. Let's extract sections: Intro: "Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. Join us and start doing your life's best work. (sm) The Field Based Community Health Worker (CHW) position will actively engage health plan members and clinical contacts to increase their engagement with and increase their utilization of their health plan benefits and offerings. The CHW is expected to serve as a field-based resource, meeting with members in direct outreach in their homes and communities and representing the organization in a positive and professional manner. Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being." That's like an overview. Could be "About the role". We'll put that in

About the role

with

containing that text (maybe trimmed). Ensure we keep all substantive info. Next: "Working Schedule: This position is full time, 40-hour work week, Monday - Friday between the hours of 8:00am - 5:00 pm Eastern Standard time. Occasionally may work outside these hours due to member's needs. The schedule will be determined by the manager upon hire. This position is a field-based position with a home-based office. You will work from home when not in the field. Location: Charlotte and surrounding communities in North Carolina (Ability to rent a car if exceeding 100 miles per day)". This is schedule and location. We have Schedule section: we can include schedule details. Also location maybe part of About the role? But we have a Schedule heading; we can include schedule info. Location could be part of About the role or maybe we can include in About the role. Since we have a Schedule heading, we put schedule details there. Location maybe also part of About the role; but we can also include location in About the role. We'll keep location in About the role. Next: "Primary Responsibilities" list bullet points. We'll put under

Responsibilities

with
  • each. Next: "What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in." That's benefits. We'll put under

    Benefits

    with
    • each benefit. Next: "Required Qualifications" list. We'll put under

      Requirements

      (or Qualifications?). The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we have both Requirements and Qualifications separate. Likely Requirements = required qualifications, Qualifications = preferred qualifications? Skills = soft skills? We'll map accordingly. Thus: - Requirements: Required Qualifications bullet list. - Qualifications: Preferred Qualifications bullet list. - Skills: Soft Skills bullet list. - Pay: The posting includes "Pay is based on several factors..." and "The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment." Also mention compliance with minimum wage. So we have pay info. We'll put under

      Pay

      with

      containing that. - Schedule: Already have schedule details. We must not include sections with filler like "commensurate with experience". We have actual pay range. We must not include duplicated lines. Ensure we don't repeat. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is EEO statement etc. Remove that. Also remove lines like "#RPO, #RED". Remove. Now construct HTML. We'll need to ensure proper nesting:

      About the role

      ...

      etc. Let's craft the About the role paragraph: combine intro and location maybe. Intro text: "Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. Join us and start doing your life's best work. (sm) The Field Based Community Health Worker (CHW) position will actively engage health plan members and clinical contacts to increase their engagement with and increase their utilization of their health plan benefits and offerings. The CHW is expected to serve as a field-based resource, meeting with members in direct outreach in their homes and communities and representing the organization in a positive and professional manner. Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being." Add location: "Location: Charlotte and surrounding communities in North Carolina (Ability to rent a car if exceeding 100 miles per day)". Also mention home-based office? Actually schedule includes that. We'll keep location in About the role. Thus About the role paragraph includes all that. Now Responsibilities: list each bullet. Let's extract responsibilities lines: - Engage members at their residential homes, senior living apartments, long term care facilities, or within assisted living communities - Provide member education regarding programs and their benefit plan offerings - Coordinate and schedule members for appropriate clinical service visits, ensuring timely access to care - Build member trust and foster their relationship with Optum health care providers - Actively engage with the member to remove any obstacles hindering or preventing them from utilizing their health plan benefits - Proactively address any challenges the member may encounter in the future to improve their experience and increase their utilization of benefits and provider engagement, escalate concerns and barriers as appropriate in support of the member - Attempt to complete members' appropriate assessments, identify other health plan needs and provide community Resources - May complete the Bone density screening-Osteoporosis Management in Women who had a fracture (OMW) for members as appropriate - Utilize internal electronic medical record system to document member engagement attempts and ensure improved coding accuracy - Plan routes for best time management of schedule and travel time/distance to optimize engagement of identified members - Utilize scheduling tools to schedule members for various types of visits; ultimately resulting in an increased Stars gap closure and reducing medical expenses - Performs other duties as assigned We'll put each as
    • . Now Requirements (Required Qualifications): - High School Diploma / GED - 3+ years of experience working within a community health setting or community outreach experience - 2 plus years of professional experience working with diverse multi-ethnic and socioeconomic populations. - 1 plus year of field-based experience - Intermediate level of computer experience with the ability with ability to navigate a Windows Environment, especially Microsoft Excel - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Ability to keep all company sensitive documents secure - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service - Active and unrestricted driver's license and access to reliable transportation enabling you to travel to member homes and communities within a designated area - Must reside within a commutable distance to Charlotte and surrounding communities in North Carolina - Must be able to plan routes for best time management of schedule and travel time/distance - Ability to have flexibility with scheduled hours based on member's availability and/or needs Note: Some duplicates like "Must be able to plan routes..." appears also in responsibilities but it's a requirement; keep. Now Qualifications (Preferred Qualifications): - 3+ years' experience working with vulnerable populations - Experience working in sales / marketing - Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, or Medical Assistant - Bilingual fluency in Spanish and English - CHW Certification - Experience working in a managed care organization - Knowledge of Medicare/Medicaid population - Telecommuter/work from home experience Now Skills (Soft Skills): - Able to exhibit good judgement for improved patient outcomes with the ability to consult leadership and escalate as appropriate - Ability to work independently and maintain good judgment and accountability - Demonstrated ability to work well with health care providers - Strong organizational and time management skills - Ability to multi-task and prioritize tasks to meet all deadlines - Ability to work well under pressure in a fast-paced environment - Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others - All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. (This is more policy; but it's a skill? Might be considered requirement but we can include as a bullet under Skills? It's a policy requirement. Might be better to include under Requirements? But it's about telecommuters; we can keep as a bullet under Skills or maybe under Requirements. The instruction says Skills heading for soft skills. This line is about policy; but we can include as a bullet under Skills? It's not exactly a skill. However we can keep it as a bullet under Skills as it's substantive. Or we could omit because it's more policy. But we need to preserve all substantive information; we should keep it. We'll put under Skills. Now Pay: - "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable." We'll put that in

      . Now Schedule: - "Working Schedule: This position is full time, 40-hour work week, Monday - Friday between the hours of 8:00am - 5:00 pm Eastern Standard time. Occasionally may work outside these hours due to member's needs. The schedule will be determined by the manager upon hire. This position is a field-based position with a home-based office. You will work from home when not in the field." We'll put

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