Field Auto Appraiser - Rhode Island

About the role

Drive sales growth by engaging with interested prospective customers, all while working remote.

No cold calling—Connect through inbound calls and proactive outbound calls with active insurance shoppers.

Enjoy competitive compensation with a base salary + uncapped performance-based incentives.

Sell reputable products from Allstate and our family of brands.

Responsibilities

• Meet customers where they are, whether it’s at their home, a repair shop, or a tow yard.
• Take the lead in writing estimates and guiding customers through the repair or total loss process.
• Evaluate damage on-site or collaborate with body shops and service providers.
• Live into Allstate’s Claims Culture by caring, empowering, and restoring, leading with empathy, always.
• Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process.
• Offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• Ensure claims are documented accurately and in line with policy agreements.
• Maintain clear, timely records in our claims system (which will be trained on).

Requirements

• You have 3-5 years' experience in auto collision estimating using CCC or Mitchell.
• You have a High School Diploma or a GED.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.

Qualifications

• Preferred qualifications include a valid driver's license and willingness to travel as part of the job requirements.

Skills

• Appraisal Management
• Appraisal Process
• Appraisal Software
• Automobile Maintenance
• Automotive Maintenance
• Automotive Repair
• Automotive Service
• Car Maintenance
• CCC ONE
• Cost Estimates
• Damage Calculations
• Insurance Adjusting
• Insurance Appraisal
• Insurance Valuation
• Motor Vehicle Maintenance
• Negotiation
• Repair Estimating
• Repair Services
• Technical Repair
• Writing

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.

Pay

$60,000.00 - $117,700.00 annually

Schedule

This position is a field-based role. To be eligible for this role, you must be located in the following locations: Rhode Island and Massachusetts.

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Notice of Licensing Requirement

As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets (Appraiser's license required in RI as well). All required licenses will need to be obtained within 60 days of hire. You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.

Skills

• Appraisal Management
• Appraisal Process
• Appraisal Software
• Automobile Maintenance
• Automotive Maintenance
• Automotive Repair
• Automotive Service
• Car Maintenance
• CCC ONE
• Cost Estimates
• Damage Calculations
• Insurance Adjusting
• Insurance Appraisal
• Insurance Valuation
• Motor Vehicle Maintenance
• Negotiation
• Repair Estimating
• Repair Services
• Technical Repair
• Writing