Jobs · Customer Service

Field Auto Appraiser - North Boston, MA

Allstate · Massachusetts, United States · 3 wk ago
RemoteRemoteCustomer ServiceFull-time

About the role

As a Field Auto Appraiser at Allstate, you'll play a crucial role in the claims process, evaluating damage and guiding customers through repairs or total loss processes. Your responsibilities include taking the lead in writing estimates, managing customer interactions, and collaborating with body shops and service providers.

Responsibilities

  • Taking the lead in writing estimates and guiding customers through the repair or total loss process
  • Meeting customers at their home, repair shop, or tow yard
  • Utilizing a mix of in-person visits, virtual inspections, and written communication
  • Handling a fast-paced, hands-on role that keeps you engaged and on your toes

Requirements

  • 3-5 years' experience in auto collision estimating using CCC or Mitchell
  • A High School Diploma or a GED
  • Proficient written and verbal communication skills
  • Strong attention to detail and ability to write precise and comprehensive estimates
  • Comfortable with utilizing technology and various platforms for claims processing
  • Excellent time management and organizational skills
  • Valid driver's license and willingness to travel as part of the job requirements

Preferred Qualifications

  • High School Diploma or a GED
  • 3-5 years' experience in auto collision estimating using CCC or Mitchell
  • Proficient written and verbal communication skills
  • Strong attention to detail and ability to write precise and comprehensive estimates
  • Comfortable with utilizing technology and various platforms for claims processing
  • Excellent time management and organizational skills
  • Valid driver's license and willingness to travel as part of the job requirements

Benefits

  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement
  • Paid time off
  • Tuition reimbursement
  • Wellness incentives

Pay

$60,000.00 - $117,700.00 annually

Schedule

Field-based role

Skills

  • Appraisal Management
  • Appraisal Process
  • Appraisal Software
  • Automobile Maintenance
  • Automotive Maintenance
  • Automotive Repair
  • Automotive Service
  • Car Maintenance
  • CCC ONE
  • Cost Estimates
  • Damage Calculations
  • Insurance Adjusting
  • Insurance Appraisal
  • Insurance Valuation
  • Motor Vehicle Maintenance
  • Negotiation
  • Repair Estimating
  • Repair Services
  • Technical Repair
  • Writing

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