Field Auto Adjuster Middlesex County CT

The Role

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process—meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes.

Preferred Qualifications

• 18 months+ experience in auto collision estimating using CCC or Mitchell.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.

A Day in the Life

The Customer Service Expert – You bring Allstate’s Claims Culture to life by caring, empowering, and restoring. With empathy at the center, you support customers through their casualty claims with compassion, clarity, and commitment.

The Investigator – You independently review casualty and related claims, assess damage, and interpret policy coverage with confidence and accuracy.

The Effective Communicator – You guide customers through a fast, fair, and easy claims process using phone, email, and video, adapting to their communication preferences and keeping them informed every step of the way.

The Negotiator – You evaluate and negotiate settlements with customers, vendors, carriers, and claimants, using sound practices and strategic approaches to handle complex or challenging situations.

The Problem Solver – You navigate a fast-paced environment using estimate tools, job aids, and settlement platforms—powered by strong critical thinking—to get the job done efficiently.

The Recorder – You maintain accurate, timely documentation in the claims system, ensuring each claim is well-organized, aligned with policy terms, and transparent from start to finish.

Work Location

This position is a field-based role. To be eligible for this role, you must be located in the following locations: Middlesex County CT. This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses.

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Notice of Licensing Requirement

As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets. All required licenses will need to be obtained within 60 days of hire. You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.

Sign On Bonus

This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.

Skills

• Auto Estimating, CCC ONE, Communication, Computer Literacy, Estimatics, Mitchell Estimating, Negotiation.

Compensation

Base compensation offered for this role is $68,500.00 - $117,700.00 annually and is based on experience and qualifications.

Note

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.