Field Asset Representative, KeriMedical

Responsibilities

• Managing difficult customer situations and promptly resolving their needs
• Responding to customer and sales team requests for service and assistance within set timelines
• Accurately processing set requests received via email with a sense of urgency
• Working closely with our external customers, internal customers (sales), logistics, and distribution teams
• Serving as the initial contact point for our customers and our sales team for all set needs

Qualifications

• 3+ years of customer service experience or equivalent required
• Experience in a medical device environment is a plus
• Detail-oriented and good organizational skills required
• Excellent interpersonal skills; excellent communication skills (oral and written)
• Sharp attention to detail
• Works with a sense of urgency
• Highly organized and able to prioritize tasks and time
• Strong customer service orientation (internal & external)
• Must have the ability to develop strong working relationships throughout all internal/external levels of the organization
• A self-starter with the ability to work independently and autonomously
• Able to work in a matrix environment and team structure
• Strong quantitative and analytical skills; able to calculate figures and amounts
• Demonstrated time management, planning and organizing skills
• Able to multi-task on various tasks and manage time effectively
• A High School Diploma or equivalent required
• Proficient computer skills, specifically with Microsoft Office products
• Proficiency with MS Excel and data analysis preferred
• Experience with SAP (strongly preferred) or other major ERP system