Field Application Specialist - New York, NY or Boston, MA

About the role

This is a remote-based position where you will provide high-level, in-depth technical support and expertise to customers using Sartorius BioAnalytics products, specifically the Incucyte live-cell analysis systems, and pre-sales support to sales colleagues throughout the sales process. Responsibilities include on-site pre-sale presentations, product demonstrations, and customer training. The ideal candidate will be located in New York, NY or Boston, MA.

Expect up to 15% overnight travel on business days.

Responsibilities

• Work with sales colleagues to drive sales and use of Sartorius Incucyte instruments, reagents, consumables, and software modules.
• Identify customer needs and/or problems, be knowledgeable in all related products, and introduce solutions where appropriate.
• Perform product demonstrations by establishing a detailed experimental plan and setting appropriate expectations. Identify necessary reagents and guide customers through experimental optimization and execution.
• Help with assay set-up and train relevant lab personnel.
• Conduct on-site training and remote support sessions of the Incucyte instrumentation and software for established and new customers.
• Support ongoing assays and stay engaged with users to drive expansion into new application areas using Sartorius technology.
• Collect customer feedback to drive new product development.
• Maintain diligent records of customer interactions and training in the CRM database.
• Perform other related duties as required.

Requirements

• Bachelor's degree in Life Science, Biology, or a related field.
• 2+ years of field experience in a similar application scientist/technical support role OR a combination of lab experience with customer support roles (e.g., work in core lab facilities).
• 2+ years of experience training lab personnel in using instruments and software.
• Extensive experience in cell biology, cell culture, microscopy techniques, and image analysis.
• Experience with immune oncology, organoid-based assays, and/or image-based viability assays preferred.
• Valid Driver’s License with a good driving record.

Skills

• Troubleshoot, problem-solve, and resourcefully improvise when confronted with complex scenarios.
• Demonstrated aptitude for the selling process and ability to work as a team player.
• Results and success-oriented with proven ability to organize, develop, and follow through on tasks and plans.
• Attention to detail and the ability to organize and independently prioritize numerous responsibilities.
• Excellent verbal and written communication skills.
• Identification with our core values: Sustainability, Openness, Enjoyment.

We value candidates with a Master's degree or PhD.

Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings.
• Worklife Balance: Paid vacation, sick time, corporate holidays, and a community service day; flexible work schedules.
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform.
• Welcoming Culture: Mutual support, team spirit, international collaboration; communities on topics such as “Coaching,” “Agile Working,” and a “Businesswomen’s Network.”
• Health & Well Being: Wide selection of health and well-being support, including various medical plans, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401(k) with generous company match.
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account.
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate.
• Additional/Optional Benefits: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service.