Field Application Engineer - Boston/ Philadelphia

About the role

We are seeking an experienced Field Application Engineer to work out of a home office and be based in Boston, MA or Philadelphia, PA area. This position has the potential to earn a total compensation package (salary + variable) between $90,000 - $120,000.

Responsibilities

• Act as the resident technical and subject matter expert both internally and with customers, quickly and easily solving prospective applications with the product.
• Support Account Managers as the primary technical resource for product and solution demonstrations to end customers. Including creating specific demonstration workflows to harmonize and create consistent messages.
• Cook up, schedule and provide technical training and support to our customers at either their site, FARO site, via web, or remote within limited but given standards.
• Provide aftersales application support on FARO products to customer specific business requirements, train and advise correct techniques to achieve the results expected to obtain from FARO Products.
• Ensure the quality of the provided technical trainings and demonstrations (self-reliability).
• Ensure that all customers are served within established timing parameters (self-control).
• Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems, and share knowledge, including documenting workflows to share globally both for internal and external use.
• Prepare and maintain training equipment (documents, devices, …).
• Collaborate with relevant teams/departments from other disciplines within FARO (e.g. Sales, Product Marketing, R&D) to convey customer requirements and respond to functional and technical elements of Requests for Information/Requests for Proposal.
• Act as a backup for the 3rd/4th Level Support within Customer Service.
• Support the organization in decision making by providing relevant information/documentation.

Requirements

• BS Mechanical Engineering, Aerospace, related Engineering, surveying, drafting, or equivalent experience.
• Excellent understanding of 2D and 3D CAD.
• Ability to read and interpret information from blueprints.
• Clear oral/written communications.
• Good language competencies, English essential.
• Interpersonal and team skills.

Qualifications

• This position requires the ability to maintain a valid U.S. driver’s license and meet the company’s driving eligibility requirements, with or without reasonable accommodation.
• Flexible for different working locations (regional travel).

Skills

• Technical expertise in 3D measurement systems.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.

Benefits

FARO Creaform has excellent benefits for you and your family. We not only care for our employees but also for their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:

• A competitive paid time off bank and paid holidays.
• Medical, dental, life and AD&D insurance plans.
• Pre-tax flex spending accounts for medical and dependent care.
• 401K with employer match.
• Tuition reimbursement and training opportunities.
• Wellness fairs.
• Frequent lunch and learns to help educate employees about issues affecting their lives.
• Other employee events.

Pay

Employee Type: Salaried
Currency: USD
Salary Minimum: $75,000
Salary Maximum: $95,000
Incentive: Yes

Schedule

Flexible for different working locations (regional travel).

Disclaimer

Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.