Enterprise Field Engineer - Boston

About the role

The Field Engineer serves as a technical advisor and champion for CodeRabbit customers. They partner with Sales, Product, Engineering, and Customer Success teams to help customers appreciate the value of CodeRabbit's AI-driven code review system.

Responsibilities

• Collaborate with Account Executives to understand customer requirements and develop customized technical solutions
• Translate business objectives into technical requirements and solution designs
• Drive compelling demos and impactful Proof of Values (PoVs) to effectively showcase the value of the CodeRabbit platform
• Help in responding to security questionnaires
• Habitually provide feedback and collaborate cross-functionally with product and engineering teams to address customer issues with a focus on improving the product experience
• Stay abreast with industry trends, and emerging technologies in AI-powered development tools and platforms
• Contribute towards improvement of internal tools and documentation of playbooks, guides, and best practices
• Support transition from pre-sales to post-sales to ensure a smooth customer onboarding experience

Requirements

• 5+ years of experience in a customer-facing technical role with 2+ years in a dynamic, fast-paced, startup-like environment
• Experience working with diverse stakeholders, from technical teams to business leaders
• Strong organizational skills and ability to manage multiple customer needs simultaneously
• Strong experience with software development tools and platforms
• Comfortable working with commandline
• Knowledge in cloud platforms (AWS, GCP or Azure)
• Excellent communication and interpersonal skills
• Strong sense of ownership, self-motivation, and eagerness to acquire new skills to solve new problems
• Willingness to uplevel the knowledge and skills of your peers through mentorship, trainings, and shadowing

Qualifications

• Experience in container orchestration platforms (e.g., Kubernetes), infrastructure as code (e.g. Terraform), CI/CD tools (e.g. Github Actions) is a plus

Benefits

Work on cutting-edge technology with real-world impact
Collaborative and innovative environment
Competitive salary, equity, and benefits
Professional development opportunities

Pay

OTE for this role is $195k-250k. Actual salary will be based on job-related skills, experience, and location.

Schedule

Flexible work schedule to accommodate remote work and travel to customer locations.

Skills

• Technical expertise in software development tools and platforms
• Experience with cloud platforms (AWS, GCP or Azure)
• Strong organizational and communication skills
• Ability to work independently and collaboratively
• Interest in AI and machine learning

Benefits

• Professional development opportunities
• Flexible work schedule
• Competitive salary and equity

CodeRabbit Values

• Collaborative Humans: Prioritizing collective intelligence
• Fearless Innovators: Turning obstacles into growth opportunities
• Persistent, Passionate Developers: Thriving on complex, long-term challenges
• Impact-Driven Creators: Crafting intuitive tools for developers
• Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world