Field Installation Technician - New York City/Boston, MA

Who We're Looking For

The Field Installation Technician will perform field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting, and repair for customer installations of Planar hardware and software products. They will work collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do

• Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
• Maintain and service installed products at customer locations
• Provide installation, setup, and teardown of product for demos and trade shows
• Report and escalate product issues and resolution to appropriate personnel
• Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
• Provide training and certification to integrators on site when appropriate conditions apply
• Provide accurate notes and documentation on completed projects
• Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
• Communicate effectively in writing to provide documentation on completed installations
• Conduct on-going interpersonal interactions, analyze and solve problems
• Participate in team development and team-oriented processes
• Use computer hardware/software required

Who You'll Work With

• External Customers
• Engineering Team
• Technical Support Team

Requirements

• Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
• Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
• Understanding of order process, escalation process, and ability to provide feedback to Project Manager
• Comfortable using standard hand tools
• Basic understanding of electronics, connectivity concepts
• General knowledge of HVAC and Power requirements
• Understanding of wiring schematics, measurements and system drawings
• Must be able to read Visio and / or CAD drawings
• Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
• Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
• Physical ability to use computer hardware/software required
• Must be able to pass a 5 panel drug screen at any time base on client onsite requirement

Other Requirements

• This position requires the incumbent to work in an environment where there may regular exposure to the following:
• General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday
• Position requires heavy lifting
• Able to travel extensively and work substantial overtime
• Scheduling flexibility based on business needs
• Working with others in a team setting
• Valid drivers license and use of a personal vehicle with proper insurance

Benefits

• All benefits start on first day of employment!
• 75% employer-paid medical for employee. Family coverage also included.
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term, short-term disability, and life insurance policy
• 401k Match, if you're contributing 5% we match 4%.
• 100% vested immediately
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

EEOC Statement

We are an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace.